Karol Helgeson
PARTS SPEICALIST
East Dundee,IL
Summary
Experienced parts researcher with a strong background in project coordination, team building, research techniques, data management, employee training, and creative problem solving. Skilled in prioritizing and operating proactively and efficiently in a fast-paced environment. A flexible and adaptable leader committed to fostering a collaborative team environment and effectively contributing to and following leadership directives. Known for organizational skills, dependability, and successfully managing multiple priorities with a positive attitude. Willing to take on additional responsibilities to ensure the achievement of team goals.
Overview
16
16
years of professional experience
Work History
Parts Researcher
Sears Holding Company
01.2017 - Current
- Company Overview: Transform Co
- Conducted in-house and sourcing research gather information for up to 90 parts per day, identifying the location of parts needed by the mechanical department and facilitating the shipment and delivery of parts
- Maintained manufacturer responses in a digital database and leveraged those insights to communicate parts information through e-mail, fax, telephone and written correspondence with key stakeholders
- Monitored aging part information requests, ensuring timely responses to manufacturers and following up on additional information requests if no response is given within the specified timeframe
- Transform Co
Team Lead | Offline Call Center Advisor
Sears Holding Company
01.2017 - 08.2018
- Company Overview: Transform Co
- Created and delivered training for associates while supporting the team manager by performing administrative and coaching duties for associates, responding to questions and concerns as needed
- Acted as the team lead for 10 associates from two different teams, effectively managing diverse backgrounds and personalities
- Maintained communication with members and district manager with timely replacements in work queues, escalating member issues as needed
- Initiated follow-up communication with members to ensure complete resolution of conflicts and issues as needed
- Demonstrated a strong commitment to team environment with ability to contribute and follow leadership directives in addition to working independently when required
- Transform Co
Student Advisor
Career Education
10.2009 - 12.2016
- Supported students with educational transitions such as schedules, add and drops, withdrawal, and change of major in order to support students’ educational needs
- Facilitated online orientation classroom by posting announcements, reviewing discussion boards and individual project submissions, and providing students with feedback to prepare for class
- Oversaw student learning experiences, coaching and mentoring more than 300 students with various personalities and backgrounds
Education
Master of Education (MEd) - Adult Education & Training
American Intercontinental University
Bachelor of Business Administration (BBA) - Business Management
American Intercontinental University
Skills
- Conflict resolution skills
- Collaborative team management
- Administrative support tasks
- Employee training
- Effective problem resolution
- Management assistance
- Team collaboration
- MS office
- Strong work ethic
- Data collection and organization
Timeline
Parts Researcher
Sears Holding Company
01.2017 - Current
Team Lead | Offline Call Center Advisor
Sears Holding Company
01.2017 - 08.2018
Student Advisor
Career Education
10.2009 - 12.2016
Bachelor of Business Administration (BBA) - Business Management
American Intercontinental University
Master of Education (MEd) - Adult Education & Training
American Intercontinental University
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