Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Career Development & Research Experience
Next Steps
Timeline
BusinessAnalyst
Karoleen Aeshaea

Karoleen Aeshaea

Stone Mountain

Summary

Trilingual professional with expertise in customer service, community outreach, and health sciences. Proficient in Chaldean (Aramaic), Arabic, and English, demonstrating effective engagement with diverse populations. Experienced in team coordination, tutoring, and quality assurance, excelling in fast-paced environments. Strong focus on detail and professionalism in all interactions.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Package Handler

UPS
Fulton
06.2020 - Current
  • Processed and loaded 1,500 to 2,000 packages per shift, ensuring 98% on-time delivery accuracy.
  • Maintained compliance with OSHA safety protocols, contributing to a zero-incident record in 2023.
  • Collaborated with a team of 25+ to optimize logistics, reducing the average load time by 15 minutes per trailer.
  • Trained 10+ new employees, increasing team efficiency, and reducing onboarding time by 30%.

Grocery Clerk Assistant Manager

Kroger
Sandy Spring
07.2019 - 09.2020
  • Supervised and scheduled team of 10 to 15 employees, enhancing shift coverage and productivity by 25%.
  • Resolved customer issues, achieving 20% increase in satisfaction scores from post-visit surveys.
  • Implemented new inventory procedures, reducing stock discrepancies by 35%.
  • Accelerated onboarding process by co-developing training protocols, decreasing new hire ramp-up time by 40%.

Tutor

Fugees Family
Cleveland
10.2019 - 05.2020
  • Tutored over 10 ESL students weekly, enhancing test performance by 30% in one semester.
  • Developed tailored lesson plans, increasing class engagement and student retention by 50%.
  • Collaborated with three instructors to revise ESL curriculum for culturally responsive teaching.

Food Service Team Member

Stone Mountain Park
Stone Mountain
09.2018 - 09.2019
  • Served 500 to 700 guests per shift during peak seasons, maintaining wait times under five minutes.
  • Increased positive customer feedback by 15% through targeted service improvements.
  • Trained five new hires in efficient service techniques to ensure consistency across shifts.

Afterschool Student Assistance

Fugees Family
Clarkston
05.2017 - 08.2018
  • Facilitated daily academic sessions for over 15 students, improving reading and math scores.
  • Initiated small group activities, enhancing student participation by 40%.
  • Mentored 10 at-risk students, achieving an 80% increase in attendance and engagement.

Education

Bachelor of Science - Biomedical Science Enterprise

Georgia State University
Atlanta, GA
05-2026

Associate of Science - Health Science Professions

Georgia State University
Clarkston, GA
05-2022

High School Diploma -

Fugees Academy
Clarkston, GA
05-2020

Skills

  • Biomedical research and clinical data analysis
  • Regulatory compliance
  • Healthcare management and quality assurance
  • Laboratory techniques
  • Biostatistics
  • Customer service and community outreach
  • Team leadership and staff coordination
  • Multilingual communication (Chaldean, Arabic, English)
  • Time management and operational efficiency
  • Tutoring and educational support
  • Data entry and administrative support
  • Conflict resolution and problem-solving
  • Inventory management and organization
  • Team collaboration

Certification

  • Certificate in Quality Assurance in Life Sci (Expected 2025)

Accomplishments

  • Basic Life Support-BLS (2024)
  • CER0–Us Cert Less Than One Year Pathway: QSP–Quality Assurance in Life Sci (2024)
  • Data Entry Certificate - Atlanta, GA (2024)
  • Aid/CPR/AED Certificate - American Red Cross, Atlanta, GA (2022)
  • First Place Girl’s Cross Country Team Championship (2018-2019)
  • Word Religion Merit Award (2018)

Languages

English
Native/ Bilingual
Arabic
Native/ Bilingual
aramaic
Native/ Bilingual

Career Development & Research Experience

  • Emory University- Physician Assistant Program (2024)
  • Quality Assurance Training in Life Sciences (2025)

Next Steps

Seeking opportunities in microbiology, biotechnology, quality assurance, biotech research, and healthcare-related roles to  apply scientific knowledge, leadership experience, and multilingual skills towards advancing organizational goals.

Timeline

Package Handler

UPS
06.2020 - Current

Tutor

Fugees Family
10.2019 - 05.2020

Grocery Clerk Assistant Manager

Kroger
07.2019 - 09.2020

Food Service Team Member

Stone Mountain Park
09.2018 - 09.2019

Afterschool Student Assistance

Fugees Family
05.2017 - 08.2018

Bachelor of Science - Biomedical Science Enterprise

Georgia State University

Associate of Science - Health Science Professions

Georgia State University

High School Diploma -

Fugees Academy

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