Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karolina Barahona

Las Vegas,NV

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Senior Payment Operations Associate

DraftKings
01.2021 - Current
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Resolved disputes by processing refunds and debits to cardholders or merchants.
  • Identified fraud and reported suspected cases to appropriate contact.
  • Investigated disputed credit or debit card transactions.
  • Streamlined daily reporting information entry for efficient record-keeping purposes.

Customer Experience Associate

Draftkings Inc.
11.2019 - 01.2021
  • Provide exceptional customer service through demonstrating product knowledge
  • Promote the DraftKings brand through conflict resolution abilities and effective communication skills.
  • Advocate for our players to help grow the business
  • Work with peers in other roles to resolve for our customers
  • Recognized trends and detected activities associated with money laundering (including tax evasion, fraud, and terrorist financing) and escalated them to the proper fraud channel for investigation

Senior Client Services, Rep/Life Services Advocate

Bank Of America
04.2014 - 11.2019
  • Build a human connection with customers in order to probe and troubleshoot issues with their accounts and the website
  • Provide customers self-service options to save their time and educate them on how their accounts work as well as services we offer
  • Understand how our customers bank so we can determine what works best for them and their needs
  • Recognized trends and detected activities associated with money laundering (including tax evasion, fraud, and terrorist financing) and escalated them to the proper authorities as practiced by AML compliance
  • Provided assistance in filing chargebacks
  • Prevented account takeovers by properly verifying our customers via LexisNexis

Education

High School Diploma -

Green Valley High School
Henderson, NV
06.2005

Skills

  • Dependable and Responsible
  • Multitasking Abilities
  • Teamwork and Collaboration
  • Decision-Making
  • Excellent Communication
  • Cultural Awareness
  • Critical Thinking
  • Active Listening
  • Flexible and Adaptable

Languages

Spanish
Native or Bilingual

Timeline

Senior Payment Operations Associate

DraftKings
01.2021 - Current

Customer Experience Associate

Draftkings Inc.
11.2019 - 01.2021

Senior Client Services, Rep/Life Services Advocate

Bank Of America
04.2014 - 11.2019

High School Diploma -

Green Valley High School

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Karolina Barahona