Karolina Roszkowski

Abilities Research Center- Mount Sinai

Assisting in the activities related to clinical research studies including maintaining and organizing study information, answering phone calls, screening participants for eligibility and administering questionnaires.

Educating patients on active studies and programs, recruiting and enrolling subjects, scheduling evaluations and maintaining visits.

Reviewing and obtaining informed consents form with potential study participant.

Coordinating care for patients, acting as a liaison between departments as well as between patients and their families and health care professionals.

Performing administrative tasks such as maintaining schedules and appointments, verifying medical insurance eligibility, obtaining preauthorizations upon request.

WTC Health Program and Selikoff Center for Occupational Health- Mount Sinai

Served as primary contact for patients inquiring about the clinical services provided by the World Trade Center Health Program and The National Institute of Occupational Safety and Health (NIOSH).

Overseeing all aspects of the patient scheduling process including; registration, intake, medical record release, setup of special accommodations and patient follow-ups.

Actively reaching out to the patients to offer health care services including scheduling appointments for new and existing members at four sister clinics located in Manhattan, Staten Island, Suffern and Yonkers.

Conducting intakes with patients seeking occupational services.

Performed additional tasks as assigned.

Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.

Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.

Streamlined prescription processing with accurate data entry and verification of patient information.

Provided exemplary customer service to patients both in person and through the telephone. Coordinated the intake of both electronic and hard copy prescriptions.

Acted as liaison between patients and providers regarding prescription authorizations, discrepancies, and payments. Advised patients on correct medication application. Served as trainer for new employees.