Karolina Wrona
Experienced Business Owner and Operations Manager with over 10 years of success leading residential and commercial cleaning operations throughout the Chicagoland area. Skilled in estimating, scheduling, customer service, quality control, invoicing, and daily business operations. Proven ability to build long-term client relationships while maintaining exceptional service standards. Bilingual in English and Polish with a strong reputation for professionalism, leadership, and attention to detail.
Work History
Business Owner/Operations Manager/ Cleaning Pro.
4 Yearsebruary 2016 – Present
✔ Founded and manage a successful residential and commercial cleaning business.
✔ Prepare detailed estimates and customized cleaning proposals.
✔ Schedule appointments and coordinate daily operations.
✔ Manage customer communication from initial inquiry through project completion.
✔ Create invoices, collect payments, and maintain business records.
✔ Purchase and manage equipment and cleaning supplies.
✔ Develop customized cleaning plans for homes and commercial properties.
✔ Ensure quality control and consistently exceed client expectations.
✔ Resolve customer concerns professionally to maintain long-term relationships.
✔ Oversee all day-to-day business operations independently
Lead Bartender
5 Years 9 Months✔ Managed daily bar operations in a fast-paced environment.
✔ Opened and closed the establishment, including cash reconciliation.
✔ Trained and supervised bartenders and support staff.
✔ Managed inventory and supply ordering.
✔ Delivered outstanding customer service while maintaining a high-volume bar.
✔ Coordinated promotions and special events.
✔ Maintained compliance with Illinois liquor laws and health regulations.
Education
High School Diploma
Skills
Certification
✔ BASSET Certification
✔ ServSafe Alcohol Certification
✔ Valid Illinois Driver’s License