Karoline Duran
Winter Haven,FL
Summary
Certified Medical Assistant | NUC Graduate
A dedicated and compassionate Certified Medical Assistant, recently graduated from NUC, with a strong work ethic and a deep commitment to patient care. Known for bringing enthusiasm, empathy, and a positive attitude to every role, I thrive in collaborative environments and excel at supporting both patients and healthcare teams. As a motivated individual, inspired daily by my role as a mother of two, I am driven to continuously grow and deliver excellence in my professional endeavors. I seek to contribute to an organization that values its employees, promotes professional development, and upholds the principles of equal opportunity. Eager to leverage my skills and dedication to make a meaningful impact on patient outcomes and team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Publix
01.2024 - 05.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
Warehouse Associate
Amazon
06.2022 - 12.2023
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Consistently lifted materials weighing as much as Number pounds.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Assisted in reducing product damage by properly handling and storing materials.
Package Handler
FedEx
10.2020 - 02.2021
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Contributed to increased productivity by working effectively in high-pressure situations.
Cashier
McDonalds
08.2019 - 03.2020
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Technical Diploma - Medical Assistant
Florida Technical College
Kissimmee, FL06.2023
High School Diploma - undefined
Poinciana High School
Kissimmee, FL05.2019
Skills
- Microsoft Word
- Customer Service
- Medical Records
- Medical scheduling
- Bilingual
- Microsoft PowerPoint
- Excel
- Medical Terminology
- Phlebotomy
- Typing
- Warehouse experience
- Osha
- Patient Care
- HIPPA
- Cash handling
- Cash register operation
- Guest services
- Product knowledge
- Time management
- Multitasking and organization
- Basic math
- ID verification
LANGUAGES
Spanish
English
Hobbies and Interests
Cycling, Reading, Cooking, & Painting
Certification
CMA
BLS
Timeline
Customer Service Cashier
Publix
01.2024 - 05.2024
Warehouse Associate
Amazon
06.2022 - 12.2023
Package Handler
FedEx
10.2020 - 02.2021
Cashier
McDonalds
08.2019 - 03.2020
High School Diploma - undefined
Poinciana High School
Technical Diploma - Medical Assistant
Florida Technical College
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