Andrew Otano
Chicago,IL
Summary
Dynamic customer service professional with exceptional customer service experience, excelling in cash register operations and customer satisfaction. Proven ability to resolve complaints and enhance the customer experience through effective communication and teamwork. Skilled in Microsoft Office and committed to maintaining high standards of service and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Wingstop
Sales Associate
Hot Topic
Rosemont, IL
10.2025 - Current
- Assisted customers in selecting merchandise based on preferences and current trends.
- Processed transactions accurately using point-of-sale system and maintained cash register.
- Collaborated with team members to achieve store sales goals and enhance customer experience.
- Organized merchandise displays to highlight promotions and drive product visibility.
- Maintained store cleanliness and ensured compliance with visual merchandising standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Crew Member
Tropical Smoothie Cafe
Harwood Heights, IL
06.2022 - 01.2024
- Prepared smoothies and food items according to established recipes.
- Ensured cleanliness and organization of workstations and dining areas.
- Assisted customers with menu selections, enhancing service experience.
- Operated point-of-sale systems efficiently during peak hours.
- Collaborated with team members to maintain fast service flow.
- Adhered to food safety regulations and cleanliness standards consistently.
- Resolved customer concerns promptly, ensuring satisfaction and loyalty.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
Restaurant Hostess
Red Lobster
Norridge, IL
05.2021 - 03.2022
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservations using OpenTable, optimizing seating arrangements for efficiency.
- Coordinated with kitchen staff to accommodate special requests and dietary restrictions.
- Assisted in training new hostesses on customer service protocols and seating procedures.
- Monitored wait times and communicated updates to guests effectively, enhancing overall experience.
- Maintained cleanliness and organization of front-of-house areas to support operational flow.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Optical Technician
For Eyes Optical
Norridge, IL
06.2021 - 12.2021
- Calibrated and adjusted optical equipment to ensure accuracy of prescriptions.
- Assisted healthcare professionals
- Worked directly with patients
- Operated diagnostic equipment
- Assisted customers in selecting appropriate eyewear based on individual needs and preferences.
- Conducted routine maintenance on lenses and frames to uphold quality standards.
- Collaborated with team members to optimize workflow efficiency during busy periods.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
- Reduced wait times by effectively scheduling appointments and managing patient flow within the office.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
Education
High School Diploma -
William Howard Taft
Chicago, ILUpper Secondary Education - Mechanical Engineering
North Park University
Chicago, ILBachelor's Degree - Mechanical Engineering
City Colleges of Chicago
Chicago, ILSkills
- Microsoft office
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Power Automate
- Microsoft Excel
- Microsoft Publisher
- Windows
- Google Sheets
- Google Docs
- Quickbooks
- Adobe Acrobat
- Quickbooks
- Computer literacy
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash register operation
- Customer complaint resolution
- Customer focus
- Customer inquiries
- Merchandise restocking
- Data entry proficiency
- Multitasking and organization
- Attention to detail
- Adaptability and flexibility
- Phone etiquette
- Basic math
- Telephone management
- Order coordination
- Positive and professional
- Calm demeanor
- Customer assistance
- Reliable and responsible
- Honest and dependable
- Adaptable and flexible
- Cleaning and sanitizing
- Team collaboration
- Active listening
- Customer relations
- Order taking
- Product restocking
- Cash register operations
- Customer transactions
- Inventory stocking
- Refunds and exchanges
- Cash drawer balancing
- Policies and procedures
- Coin and currency counting
- Analytical thinking
- Product scanning
- ID verification
- Retail operations
- Price verification
- Drawer balancing
- Multi-line phone systems
- Problem-solving skills
- Teamwork and collaboration
- Time management
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Store opening and closing
- Retail store operations
- Cleaning techniques
- Clear communication
- Taking orders
- Self-discipline
- Safe food handling
- Verbal and written communication
- Leadership qualities
- Food preparation
- Heavy lifting
- Resilience and persistence
- Complex Problem-solving
- Health code compliance
- Diversity awareness
- Willingness to learn
- Product knowledge
- Inventory management
- Product recommendations
- Quality assurance
- Conflict resolution
- Customer service
- Creative thinking
- Team leadership
Affiliations
As a CRUX student, I have had the opportunity to connect with community leaders and other passionate students through organized events, attending church together, and giving back to the community. The unique aspect about CRUX my belief that both discipleship and scholarship go together. So not only will I be discipled, I will receive academic credit towards my intended major. Over the one-year cohort, the goal of the CRUX discipleship program is to equip students like myself with the skills needed to strive as
a Christian with integrity, the ability to articulate one’s faith, and confidence in sharing that faith with others.
Certification
Food Handlers
February 2025 to February 2028
A food handler certificate, also known as a food handler's card or license, demonstrates that an individual has received training in safe food handling practices and is qualified to work in the food service industry, ensuring compliance with health regulations and protecting public health.
ServSafe Food Handler Certification
Food Handler Certification
Languages
English
Native or Bilingual
Timeline
Sales Associate
Hot Topic
10.2025 - Current
Crew Member
Tropical Smoothie Cafe
06.2022 - 01.2024
Optical Technician
For Eyes Optical
06.2021 - 12.2021
Restaurant Hostess
Red Lobster
05.2021 - 03.2022
Customer Service Cashier
Wingstop
High School Diploma -
William Howard Taft
Upper Secondary Education - Mechanical Engineering
North Park University
Bachelor's Degree - Mechanical Engineering
City Colleges of Chicago