Karoll De La Hoz
Naples,FL
Summary
Worker committed to outstanding experiences and customer satisfaction. Always maintains highly professional and polished attitude and appearance to match tone for event. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences. Comfortable working in fast-paced environments to handle demanding workload. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
2
2
years of professional experience
Work History
Banquet Server
Edgewater Beach Hotel
Naples, FL
01.2024 - Current
- Greeted guests upon arrival and provided assistance throughout the event.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Served beverages and appetizers to guests in an efficient manner.
- Set up stations for serving meals according to established guidelines.
- Answered questions regarding menu items and assisted guests in making selections.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
Hostess
Rocco's Tacos
Naples, FL
02.2022 - 06.2023
- Greeted incoming guests to escort to assigned dining area and present menus.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Education
Dual Enrollment
Florida SouthWestern State College
Collier Campus Skills
- Customer Service
- Event Planning
- Service Prioritization
- Check Payment Processing
- Guest Relations
- Point of Sale Systems
- Item Promotion
- Team Collaboration
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Banquet Server
Edgewater Beach Hotel
01.2024 - Current
Hostess
Rocco's Tacos
02.2022 - 06.2023
Dual Enrollment
Florida SouthWestern State College
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