KAROLL PONTECORVO
East Brunswick,NJ
Summary
Collaborative leader with dedication to promote engaged, empowering, balanced, and harmonious work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic and fast-paced settings. Driven motivation to take initiative in whatever task may be needed.
Overview
12
12
years of professional experience
Work History
Independent Employee
08.2024 - Current
Service Advisor
Gabrielli Truck Sales
Dayton, NJ
10.2022 - 06.2024
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Surpassed sales goals through implementation of successful marketing strategies.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Service Representative Manager
Sansone's Route One Auto Mall
Avenel, NJ
07.2019 - 10.2022
- Analyzed customer feedback to identify areas for improvement in service quality.
- Maintained up-to-date knowledge of all products, services, pricing plans, promotions, and product updates.
- Responded promptly to internal requests from other departments related to customer queries or complaints.
- Resolved escalated customer complaints promptly and professionally.
- Organized regular meetings with the team to discuss any issues related to customer service delivery.
Counter Supervisor
Amano Pizza
South Amboy, NJ
10.2017 - 06.2022
- Answered phones, responded to emails and directed calls and messages appropriately.
- Developed strategies for increasing store sales through effective merchandising techniques.
- Resolved conflicts between customers or staff members in a professional manner.
- Assisted customers in locating products within the store when necessary.
- Conducted regular audits of cash drawers to ensure accuracy of funds on hand.
Customer Service Representative
Wawa
Woodbridge, NJ
02.2017 - 04.2018
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
- Implemented innovative methods for streamlining the customer service process.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Restaurant Waitress
Reo Diner
Woodbridge, NJ
11.2015 - 02.2017
- Advised guests on specials and menu items, including ingredients and preparation methods.
- Processed payments accurately at end of meal using cash registers or POS systems, providing change when necessary.
- Performed opening and closing duties such as restocking supplies and cleaning work areas prior to leaving shift.
- Brought food to tables in a timely manner, ensuring that all dishes were served hot and at correct temperatures.
- Took orders for food and drinks, ensuring accuracy when entering items into the POS system.
Restaurant Waitress
Landmark Diner
Edison, NJ
09.2012 - 11.2015
- Managed multiple tasks simultaneously while maintaining high levels of accuracy.
- Replenished beverages throughout dining experience, refilling glasses as needed or requested by customers.
- Answered questions about menu items in detail, providing accurate information regarding ingredients used.
- Ensured compliance with health department regulations by properly storing foods according to temperature guidelines.
- Processed payments accurately at end of meal using cash registers or POS systems, providing change when necessary.
Education
High School Diploma -
East Brunswick High School
East Brunswick, NJ06.2011
Skills
- High Productivity Rate
- Staff Training
- Scheduling
- Inventory
- Loyalty Programs
- Customer Loyalty
- Customer Service
- Team Management
- Office Management
- Property Maintenance Crew Manager
- Employee Paperwork
- Time Management
- Job Assignments
- Reward Programs
- Work Task Prioritization
- Credits and Refunds
- POS Systems
- Billing and Payment Processing
- Cash Drawer Management
- Property Manager
- Food Delivery
- Child Care Taker
- Animal CareTaker
- Independent Employee
- Food Server
- Basic Math
- Organization
- Microsoft Word
- Friendly, Positive Attitude
- Maintenance & Repair
- Organizational Skills
- Team building
- Multitasking
- Planning
Timeline
Independent Employee
08.2024 - Current
Service Advisor
Gabrielli Truck Sales
10.2022 - 06.2024
Customer Service Representative Manager
Sansone's Route One Auto Mall
07.2019 - 10.2022
Counter Supervisor
Amano Pizza
10.2017 - 06.2022
Customer Service Representative
Wawa
02.2017 - 04.2018
Restaurant Waitress
Reo Diner
11.2015 - 02.2017
Restaurant Waitress
Landmark Diner
09.2012 - 11.2015
High School Diploma -
East Brunswick High School
Similar Profiles
Nathan AkliluNathan Aklilu
Volunteer at NAVolunteer at NA
Adrián Pópulo QuirogaAdrián Pópulo Quiroga
Canguro at NACanguro at NA
Savanna FosterSavanna Foster
Personal Babysitter at NAPersonal Babysitter at NA
Elizabeth Paige SessomsElizabeth Paige Sessoms
Stay-at-Home Parent at NAStay-at-Home Parent at NA
Paul HarthPaul Harth
Studio Director at CureStudio Director at Cure