Karolyn Abney
Philadelphia,PA
Summary
Highly organized and dependable candidate with a track record of effectively managing multiple priorities and maintaining a positive attitude. Demonstrates a strong willingness to take on additional responsibilities to meet team goals. Hardworking and passionate, with a keen focus on utilizing strong organizational skills to secure an entry-level position as Job Title. Committed to contributing to the team's success and helping achieve company objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
10.2023 - 05.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Customer Service Representative
Amazon
06.2023 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Caregiver
Arden Courts Memory Care
10.2016 - 03.2017
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
Customer Service Cashier
Wal Mart
03.2014 - 06.2016
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Identified and resolved discrepancies and errors in customer accounts.
Caregiver
Home Helpers
10.2013 - 02.2014
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Provided safe mobility support to help patients move around personal and public spaces.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Education
Associate Degree In Nursing - Allied Health
Community College of Philadelphia
Philadelphia, PAHigh School Diploma - General Studies
Simon Gratz Mastery Charter
Philadelphia, PA06.2013
Skills
- Firearms Expertise
- Safety and Security
- Interior and Exterior Patrol
- File and Records Management
- Microsoft Office
- Microsoft SharePoint
- Customer Service
- Type 35 wpm
- Time Management
- Respectful and Compassionate
- Dependable and Responsible
- Problem-Solving
- Daily living assistance
- Personal Hygiene Assistance
Certification
CPR
AED
Timeline
Security Officer
Allied Universal Security Services
10.2023 - 05.2024
Customer Service Representative
Amazon
06.2023 - 11.2023
Caregiver
Arden Courts Memory Care
10.2016 - 03.2017
Customer Service Cashier
Wal Mart
03.2014 - 06.2016
Caregiver
Home Helpers
10.2013 - 02.2014
Associate Degree In Nursing - Allied Health
Community College of Philadelphia
High School Diploma - General Studies
Simon Gratz Mastery Charter