KARON PERNELL

• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
• Investigated cases of on prepaid credit card when we have fraudulent cases on a day to day basics.
• Detecting whether the client were talking to belongs to the acct that their asking about.
• Updating cellphone, email, address, or security questions and answers
• Authenticating the client for the acct and if failed referring them to bank or sponsor.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.

• Interviewed policyholders to verify information and obtain additional details.
• Examined reports, accounts and evidence to determine integrity and accuracy of information.
• Worked productively in fast-moving work environment to process large volumes of claims.
• Followed up with customers on unresolved issues.
• Proposed settlements for uncomplicated issues to resolve claims.
• Generated, posted and attached information to claim files.
• Resubmitted claims after editing or denial to reconsider whether or not claim was filed correctly.
• Communicated verification and authorization status updates the status of claims.

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services and company information.
• Answered constant flow of customer calls with minimal wait times.
• Investigated and resolved customer inquiries and complaints quickly.
• Answered average of 100 calls, per day, addressing customer inquiries, solving problems and providing clarification of the acct.

• Maintained computer and physical filing systems.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Managed office operations while scheduling appointments for owner of company.
• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Sourced vendors for special project needs and negotiated contracts.

PAYROLL

• Calculated deductions and processed payroll for employees.
• Submitted deduction reports on payroll activities.
• Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

• Maintained computer and physical filing systems.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Managed office operations while scheduling appointments for department managers.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Compared vendor prices and negotiated for optimal savings.
• Sourced vendors for special project needs and negotiated contracts.

PAYROLL

• Calculated deductions and processed payroll for employees.
• Uploaded time records into PEACHTREE and made adjustments to create accurate database for payroll processing functions.
• Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.