Karrah Morgan
Hernando,USA
Summary
Experienced Account Executive and Customer Service professional with a proven track record of building client relationships and driving revenue growth. Skilled in account management, sales strategies, and exceeding customer expectations. Dedicated health insurance professional with proven expertise in resolving claims and managing client relationships. Strong background in assessing policies and providing comprehensive coverage options. Skilled in explaining complex insurance concepts.
Overview
13
13
years of professional experience
Work History
SENIOR ACCOUNT EXECUTIVE/CLAIMS SPECIALIST
iOne Benefits
Southaven, MS
03.2022 - Current
- As a Senior Account Executive, I handle eligibility changes with clients, as well as negotiating rates and sales for the best financial outcome.
- I am skilled in customer relations and positive client outcomes. I work with HR representatives, as well as business owners, and government leads.
- Ensured compliance with relevant regulations throughout all aspects of operations.
- Created detailed reports on sales performance, revenue forecasts, and budget expenditures.
- Provided timely responses to customer inquiries, complaints, or requests for information.
- Developed strategies for increasing sales volume through existing clients as well as new ones.
- Managed day-to-day client accounts, ensuring high levels of customer satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Recruited, hired and trained new hires to optimize profitability.
ASSISTANT MANAGER
Rue 21
Southaven, MS
08.2019 - 02.2020
- Led team in achieving record sales through strategic planning and motivation
- Assisted customers with product inquiries and provided timely solutions to their concerns
- Handled a high volume of calls and emails, maintaining professionalism and eciency
- Resolved customer complaints to their satisfaction, maintaining a positive brand image.
- Developed a system for tracking inventory and ordering supplies as needed.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
CHILDCARE PROVIDER
Labelle Haven Kids Academy
01.2012 - 01.2018
- This position required me to provide care, basic needs, and fulll age appropriate curriculum for the children in my class
- I had the opportunity to work with several children in the foster care system and in doing that I was able to help establish clear and comfortable boundaries, coping skills and communicate with parents as well as social care workers
- Identified signs of emotional or developmental problems in children to alert parents or guardians.
- Assisted children in development of social, communication and problem-solving skills.
- Ensured cleanliness of classroom areas including toys, furniture, materials.
Education
HIGH SCHOOL DIPLOMA -
Southaven High School
Skills
- Ability to learn swiftly and efficiently
- Well-versed and knowledgeable
- Consistent
- Account Management
- Multitasking
- Multi-line phone systems
- Microsoft Excel
- Microsoft Outlook
- Insurance verification claims
- Account planning
- Product and service expertise
- Sales strategies implementation
- Deal negotiation
- Customer satisfaction
- Systems and software expertise
- Multiple priorities management
- Issue resolution
- Attention to detail
- Prospecting and networking
- Relationship management
- Customer relationship development
- Multitasking and organization
- Budget management
References
- Ashley Rohloff, Human Resources at iOne Benefits Group, (662)-544-5885, ashley.rohloff26@gmail.com, Manager
- Amanda Taylor, Store Manager at Rue 21, (662)-926-2140, Manager
- Katie Creson, Current Maximus Employee (901)-238-7177
Personal Information
Date of Birth: 06/12/93
Timeline
SENIOR ACCOUNT EXECUTIVE/CLAIMS SPECIALIST
iOne Benefits
03.2022 - Current
ASSISTANT MANAGER
Rue 21
08.2019 - 02.2020
CHILDCARE PROVIDER
Labelle Haven Kids Academy
01.2012 - 01.2018
HIGH SCHOOL DIPLOMA -
Southaven High School