Karrah Schmidt
Niles
Summary
Customer-focused professional with expertise in conflict resolution, communication, and problem-solving. Delivers exceptional service that fosters customer satisfaction and loyalty. Collaborative team member, adaptable to evolving needs, dedicated to achieving results through efficient, empathetic interactions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Jaden Gebbink State Farm
Saint Joseph, MI
08.2023 - 05.2026
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
- Managed high-volume call queues, ensuring minimal wait times for customer inquiries.
- Conducted detailed policy reviews to advise customers on optimal coverage options.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Farmers Insurance Agency
Benton Harbor, MI
04.2023 - 07.2023
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
Lead Teacher, Three-Year-Olds Classroom
The Children's Center
St. Joseph, MI
01.2022 - 12.2022
- Implemented Creative Curriculum to foster play-based learning experiences
- Maintained a safe and healthy classroom environment
- Collaborated with parents and staff to support individualized education plans for students.
- Used Conscious Discipline to help children in care not only express how they are feeling, but also to help them communicate with their peers
- Organized and led activities designed to promote social-emotional, physical, language, cognitive, literacy, and mathematical development
- Conducted observations and evaluations of child development in behavior, physical, and social areas
Assistant Director
Little Daffodils, LLC
Kalamazoo, MI
10.2020 - 01.2022
- Managed employee schedules to ensure adequate staffing and operational efficiency
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Oversaw staff compliance with safety and health guidelines to maintain a secure environment
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Assisted the Director in developing innovative programs to improve students' academic performance and retention rate.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
Lead Preschool Teacher
Little Daffodils, LLC
Kalamazoo, MI
06.2017 - 10.2020
- Maintained and executed age appropriate lesson plans in coordination with curriculum
- Maintained and executed age-appropriate lesson plans in coordination with curriculum
- Designed age-appropriate activities that encouraged creativity and critical thinking skills.
- Recorded daily individual activities, behaviors, meals, and naps to monitor child progress and well-being.
- Fostered a nurturing classroom environment that promoted social and emotional development.
- Collaborated with parents to support child's growth and address developmental concerns.
Assistant Teacher
Learn and Play, LLC
Kalamazoo, MI
09.2015 - 06.2017
- Maintained a safe, educational environment for students during learning and free play time.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Maintained a tidy and clean classroom consistent with safety and health standards.
- Maintained tidy and clean classroom consistent with safety and health standards.
- Supervised recess, lunch and daily student intake and dismissal.
- Facilitated preparation of preschool-aged children for future education through group and individual activities.
- Assisted in classroom management strategies to foster a positive learning environment.
Education
Kalamazoo Valley Community College
Kalamazoo, MIHigh School Diploma -
Otsego High School
Otsego, MI06-2014
Skills
- Customer engagement
- Communication
- Conflict resolution
- Schedule management
- Patience
- Empathy
- Creativity
- Early childhood education certification
Certification
- Personal Lines Insurance License
- Currently working towards Real Estate Salesperson License
Timeline
Customer Service Representative
Jaden Gebbink State Farm
08.2023 - 05.2026
Customer Service Representative
Farmers Insurance Agency
04.2023 - 07.2023
Lead Teacher, Three-Year-Olds Classroom
The Children's Center
01.2022 - 12.2022
Assistant Director
Little Daffodils, LLC
10.2020 - 01.2022
Lead Preschool Teacher
Little Daffodils, LLC
06.2017 - 10.2020
Assistant Teacher
Learn and Play, LLC
09.2015 - 06.2017
Kalamazoo Valley Community College
High School Diploma -
Otsego High School