Karra Joy Calderon
Queens,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Transportation Security Officer
Department Of Homeland Security, TSA
2019.08 - Current
- Provide front-line security and protection of air travelers
- Maintain communication with superiors regarding any issues that might reveal weakness or vulnerable area of security screening that is discovered during course of operations
- Screen passengers, their property, and carry-on luggage to prevent prohibited items from being transported onto aircraft
- Pays close attention to instructions, demonstrations and other activities while learning or carrying out screening responsibilities
- Perform additional screening of passengers and their property when needed following Standard Operating Procedures
- Documentation of hourly intake and output numbers from walk-through metal detector
- Entrusted by upper management to manage and operate lane if lead is not present
- Adapts quickly to new or changing situations
- Receptive to new information, ideas, or strategies to achieve goals
Dual Function Officer
Department Of Homeland Security, TSA
2020.11 - Current
- Screen air travelers' checked baggage following Standard Operating Procedures
- Manually screen oversized baggage that are not able to enter BHS
- Calibrate ETD machines when needed
- Lifted up to 80 pounds
On-the-Job Training Coach
Department Of Homeland Security, TSA
2021.10 - Current
- Member of coach mentorship program
- Responsible for ensuring newly hired officers are able to not only work independently but do so while ensuring following Standard Operating Procedures
- Use different methods of teaching such as sandwich method to ensure understanding of concepts
- Able to adjust communication style as well as teaching style to most effectively connect with different/diverse audiences and individuals
- Utilized positive communication to encourage trainees and promote integrity and respect.
Assistant Training Instructor
Department Of Homeland Security, TSA
2022.10 - 2023.08
- Conduct training; nationally developed, locally developed, remediation, recurrent, and return to duty
- Assist with training administrative support components (e.g., OLC entry, roster management, and training resource room facilitation)
- Assess and provide feedback for needed training adjustments or recommendations for improvement
- As directed, provide mentoring/coaching to address identified training needs.
- Uphold on-the-job training coach responsibilities
Field Evaluation Testing (FET) Team Lead
Department Of Homeland Security, TSA
2024.01 - 2024.04
- Served as a Subject Matter Expert of the airport's Screening Operation and executed FET assessments.
- Collaborated with the FET Coordinator to ensure FET assessments were conducted in agreement with FET guidelines.
- Recruited role players.
- Briefed team members/role players on roles, responsibilities and expectations.
- Was present during FET assessments and determined Pass/Fail outcomes of FET assessments.
- Conducted post-test briefings regardless of outcome.
- Met administrative deadlines such as reports and data entry.
Lead Transportation Security Officer
Department Of Homeland Security, TSA
2024.04 - Current
- Enhanced security protocols by conducting thorough risk assessments and implementing necessary measures.
- Streamlined screening processes for efficient passenger throughput while maintaining high levels of safety.
- Reduced wait times and increased passenger satisfaction by effectively managing checkpoint operations.
- Collaborated with federal, state, and local law enforcement agencies to ensure seamless communication and coordination during security incidents.
- Addressed any customer complaints or concerns professionally, working towards satisfactory resolutions while upholding TSA standards.
- Ensured adherence to established policies regarding prohibited items, reporting discrepancies as needed for further investigation or disciplinary measures.
- Consistently met or exceeded performance metrics, demonstrating commitment to excellence in transportation security operations.
- Providing input to supervisors and managers concerning a variety of human resources matters including employee performance, promotions, reassignments, awards, etc.
- Implementing security screening procedures in accordance with TSA objectives and directives.
- Assisting with investigations of incidents, and preparing incident reports or other documents that convey required information.
- Responding to breaches of security and emergency situations.
- Training team members, monitoring and reporting on the status and progress of work, and representing the team in collaboration with the supervisor or manager for the purpose of obtaining resources (e.g., computer hardware and software, etc.).
Trainer
Primeflight Aviation Services
2017.02 - 2019.08
- Paired with newly hired employees to train them based on knowledge as ticket clerk and wheelchair attendant
- Ensure trainees are following work procedures and carrying out basic operations
- Assisting trainees while assisting passengers and try to fulfill passenger needs
Wheelchair Attendant
Primeflight Aviation Services
2017.02 - 2019.08
- Provided escort services for passengers in safe, courteous, and timely manner
- Safely transporting passengers to their designated gate
- Assisted passengers with their luggage from baggage carousels and to their final destinations
Baggage Handler
Primeflight Aviation Services
2017.02 - 2019.08
- Operation of conveyor belts and other baggage handling equipment
- Ensure bags are being safely transported into plane
- Preventing loss, theft and damage of checked baggage
- Organization of luggage according to time of flight departure
- Lifted up to 75 pounds
Ticket Clerk
Primeflight Aviation Services
2017.02 - 2019.08
- Ensured accuracy of passengers' ticket information
- Enforced airline and TSA policies
- Directed passengers to correct gates and other airport facilities
Cashier
Waldbaums Supermarket/Key Food
2015.06 - 2016.11
- Carried out all transactions on cash register, including cash, checks, card payments, refunds and exchanges
- Trusted to balancing cash drawer
- Successfully handled customer complaints by resolving issues and offering discounts when appropriate, with manager's approval
- Built relationships with customers to encourage repeat business.
Deli Clerk
Waldbaums Supermarket/Key Food
2015.06 - 2016.11
- Provided quality customer service whilst fulfilling customer needs
- Proper sanitizing of workstations
- Adhering to state and city health code requirements
- Operation, sanitizing and maintenance of deli equipment
- Checking expiration date of perishable goods
- Setting up deli department before store opening by preparing foods that will be displayed in store window as well as properly storing food away after store closing
- Provided quality customer service whilst fulfilling customer needs
- Proper sanitizing or workstations used to prepare deli sandwiches
- Adhering to state and city health code requirements
- Training newly hired employees to perform basic operations of deli
Produce Clerk
Waldbaums Supermarket/Key Food
2015.06 - 2016.11
- Ensured cleanliness of refrigerated storage room
- Checked dates of produce to ensure highest quality of produce for customers
- Restocking of produce aisle
- Organized items on store shelves
- Familiarized myself in products being sold throughout store - Assisted shoppers in daily needs such as giving suggestions on best products
- Maintained cleanliness of work area where items were being packed and prepared to be put on display
- Checked for outdated and overripe grocery items and removed from inventory.
- Pleasantly greeted customers and provided prompt and courteous service.
Education
Some College (No Degree) - Nursing
Hunter College
New York, NYSome College (No Degree) - Nursing
Borough of Manhattan Community College of The City University of New York
New York, NYDiploma -
Flushing High School
Queens, NY06.2013
Skills
- Punctual
- Great social skills
- Works well with others
- Willingness to finish tasks completely
- Ability to multitask
- Great time management skills
- Ability to work under stressful conditions
- Fast learner
Timeline
Lead Transportation Security Officer
Department Of Homeland Security, TSA
2024.04 - Current
Field Evaluation Testing (FET) Team Lead
Department Of Homeland Security, TSA
2024.01 - 2024.04
Assistant Training Instructor
Department Of Homeland Security, TSA
2022.10 - 2023.08
On-the-Job Training Coach
Department Of Homeland Security, TSA
2021.10 - Current
Dual Function Officer
Department Of Homeland Security, TSA
2020.11 - Current
Transportation Security Officer
Department Of Homeland Security, TSA
2019.08 - Current
Trainer
Primeflight Aviation Services
2017.02 - 2019.08
Wheelchair Attendant
Primeflight Aviation Services
2017.02 - 2019.08
Baggage Handler
Primeflight Aviation Services
2017.02 - 2019.08
Ticket Clerk
Primeflight Aviation Services
2017.02 - 2019.08
Cashier
Waldbaums Supermarket/Key Food
2015.06 - 2016.11
Deli Clerk
Waldbaums Supermarket/Key Food
2015.06 - 2016.11
Produce Clerk
Waldbaums Supermarket/Key Food
2015.06 - 2016.11
Some College (No Degree) - Nursing
Hunter College
Some College (No Degree) - Nursing
Borough of Manhattan Community College of The City University of New York
Diploma -
Flushing High School
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