Karreana Cash
Towson,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
2
2
years of professional experience
Work History
Barista
John Hopkins Hospital
09.2023 - 01.2024
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Customer Service Cashier/Barista
Safeway
09.2021 - 09.2023
- Provided exceptional customer service by addressing and resolving inquiries, complaints, and product issues in a timely and empathetic manner
- Assisted in maintaining customer satisfaction by proactively following up on customer feedback and ensuring the timely delivery of solutions
- Trained and mentored new customer service representatives on product knowledge, effective communication techniques, and conflict resolution skills
- Operated cash register with precision, accurately processing customer transactions and ensuring all payments were handled efficiently
- Assisted customers in a friendly and professional manner, providing knowledgeable information about products and services, resulting in increased customer satisfaction
- Maintained a clean and organized work area, restocking shelves and ensuring merchandise displays were visually appealing, contributing to a positive shopping experience for customers
- Collaborated effectively with team members to resolve customer complaints and issues promptly, maintaining a high level of customer service and ensuring customer loyalty
- Assisted in managing inventory and ordering supplies to ensure availability of all necessary ingredients and beverages, while minimizing waste and cost
- Provided exceptional customer service by greeting and assisting customers in a friendly and efficient manner
- Collaborated with team members to maintain cleanliness and organization, including regular cleaning and sanitizing of equipment, restocking of supplies, and ensuring a comfortable and inviting atmosphere for customers.
Education
Health Informatics and Information Technology | A.A.S Degree -
CCBC
Essex, MD05.2025
Skills
- Public Speaking
- Customer service
- Professional
- Up-selling
- Fast Paced
- Active listener
- Great Memory
Email Address
karreanac@gmail.com
Phone Number
443-425-4429
Personal Information
Date of Birth: 05/05/2005
Timeline
Barista
John Hopkins Hospital
09.2023 - 01.2024
Customer Service Cashier/Barista
Safeway
09.2021 - 09.2023
Health Informatics and Information Technology | A.A.S Degree -
CCBC
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