Karren Du'Bose
Manassas,VA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Customer-oriented General Manager with 10 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
12
12
years of professional experience
Work History
Operational Manager
Compass Group Management
05.2020 - Current
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Increased profit by streamlining operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
Manager
Zaxbys Resturant
09.2019 - 06.2021
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
General Manager
Southern Soul Foods
04.2016 - 11.2020
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
General Manager
Checkers
06.2018 - 05.2020
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Operational Excellence Manager
Dulles International Airport
06.2011 - 06.2018
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
Education
Associate of Arts - Business Administration And Management
Westwood
Annandale, VA01.2015
Skills
- Performance improvements
- Supervision and training
- Cross-functional team management
- Safety protocol
- Customer experiences
- Team building and motivation
- Communication skills
Timeline
Operational Manager
Compass Group Management
05.2020 - Current
Manager
Zaxbys Resturant
09.2019 - 06.2021
General Manager
Checkers
06.2018 - 05.2020
General Manager
Southern Soul Foods
04.2016 - 11.2020
Operational Excellence Manager
Dulles International Airport
06.2011 - 06.2018
Associate of Arts - Business Administration And Management
Westwood
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