- I have a passion for photography and editing photos
- Interior Design
- Photography
- Blogging
- Backpacking and Hiking
- Food Tourism
- Road Trips
- Documenting and sharing travel experiences
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- I enjoy cooking for friends and family gatherings
- Growing herbs, vegetables, or fruits in home gardens
- Wine Tasting
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Passionate about balancing physical health with mental and emotional wellness
- Regularly practice mindfulness and meditation for overall wellness
- Design and Build Websites
- Web Development and Design
- Gardening
- Enjoy hobbies that combine physical activity with outdoor exploration
Karren Martinez
Lakeport,CA
Work Preference
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Stowaway Grill. Proven track record in upselling and guest engagement, enhancing customer satisfaction. Adept at multitasking and team collaboration, consistently exceeding performance goals while maintaining cleanliness standards and operational efficiency.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/Cook/Cashier/Store Manager
Stowaway Grill
11.2023 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
- Managed multiple tables efficiently, balancing guest needs and service priorities.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new servers on menu offerings, service standards, and operational procedures.
- Implemented upselling techniques, enhancing overall guest satisfaction and increasing sales.
- Resolved customer complaints promptly, maintaining high levels of satisfaction and loyalty.
- Maintained cleanliness of dining areas, adhering to health and safety regulations consistently.
- Participated in team meetings to discuss menu changes, special events, and service improvements.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Dry Cleaner
Waters Edge Dry Cleaners
08.2022 - 10.2023
- Operated industrial washing machines, ensuring optimal cleaning performance and maintenance.
- Inspected garments for stains and damage, applying appropriate treatments to restore quality.
- Managed drying cycles and finishing processes, maintaining high standards of fabric care.
- Collaborated with team members to optimize workflow efficiency during peak service hours.
- Trained new employees on operational procedures and safety protocols for equipment use.
- Implemented quality control measures to ensure consistency in cleaning results across various fabrics.
- Maintained inventory of cleaning supplies, coordinating reorders to prevent service interruptions.
- Maximized profitability with thorough attention to detail in garment inspection, pre-treatment, and post-cleaning quality checks.
- Sorted and counted articles removed from dryers to fold, wrap or hang items.
- Examined and sorted articles according to color, fabric, soil level and required cleaning technique.
- Enhanced customer satisfaction by providing efficient dry cleaning services and maintaining a clean, organized workspace.
- Used pressing machines and hand irons on appropriate garments.
- Streamlined workflow for increased productivity by implementing effective time management techniques and prioritizing tasks.
- Started washers, dry cleaners, driers or extractors and regulated machine processes.
- Ensured timely delivery of completed orders by managing pickup and drop-off schedules effectively.
- Optimized operational efficiency by performing routine maintenance on machinery, ensuring minimal downtime due to malfunctions or breakdowns.
- Improved overall efficiency by maintaining accurate records of customer transactions and inventory levels.
- Trained new employees in proper equipment usage, safety procedures, and customer service best practices, ensuring high-quality team performance.
- Collaborated with other team members to handle large-volume orders promptly without sacrificing quality standards.
- Strengthened client relationships with a friendly demeanor and prompt resolution of any issues or concerns.
- Provided exceptional customer support during peak hours, ensuring a smooth flow of service and maintaining high levels of satisfaction.
- Boosted employee morale through regular feedback sessions aimed at addressing individual strengths and areas for improvement while fostering teamwork among staff members.
- Maintained strict adherence to health and safety regulations by keeping the work area clean, organized, and free of hazards.
- Sprayed steam, water or air over spots to flush out chemicals, dry material and brighten colors.
- Mixed and added detergents, dyes, bleaches and starches to clean, color, dry, and stiffen articles.
- Cleaned machine filters and lubricated equipment to maintain consistent functionality.
- Increased repeat business by offering personalized service recommendations based on individual client needs and preferences.
Deli Clerk
Sourdough & Co
01.2022 - 06.2022
- Prepared daily inventory reports to assist management in tracking product availability and sales trends.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction with deli services.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
- Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
Cook/Cashier/Store Manager
Pogo's Pizza
08.2019 - 01.2022
- Prepared high-quality pizzas and menu items according to established recipes and standards.
- Operated kitchen equipment efficiently, ensuring adherence to safety and sanitation protocols.
- Trained new staff on kitchen procedures, enhancing team productivity and workflow consistency.
- Monitored food inventory levels, minimizing waste through effective stock management practices.
- Collaborated with team members to streamline food preparation processes, improving service speed during peak hours.
- Implemented quality control measures, ensuring all food items met customer satisfaction standards consistently.
- Led daily kitchen operations, coordinating tasks among staff to optimize workflow and efficiency during busy shifts.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Enhanced flavor and presentation of traditional dishes with creative twists, receiving positive feedback from patrons.
Deli Clerk
Foods IGA
10.2018 - 07.2019
- Assisted customers with product selection and provided exceptional service in deli department.
- Operated slicers, scales, and other equipment to prepare and package deli items efficiently.
- Maintained cleanliness and organization of workstations, ensuring compliance with food safety standards.
- Stocked shelves and displayed products attractively to enhance customer shopping experience.
- Collaborated with team members to streamline processes and improve service delivery during peak hours.
- Trained new staff on deli procedures, equipment operation, and customer service standards.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Learned other teammates' work tasks to train as backup.
- Demonstrated versatility in handling various responsibilities such as cashier duties or stocking shelves during peak hours or staff shortages.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
Sales Associate/Cashier
Big 5 Sporting Goods
07.2018 - 12.2018
- Assisted customers in product selection and provided detailed information on features and benefits.
- Maintained organized merchandise displays to enhance customer shopping experience and drive sales.
- Handled cash register operations efficiently, ensuring accurate transactions and balanced cash drawers.
- Collaborated with team members to achieve daily sales goals and improve overall store performance.
- Adapted quickly to changing store promotions and product launches, maintaining up-to-date knowledge of inventory offerings.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
No Degree - Pshycology
Mendocino Community College
Lakeport, CA03-2027
High School Diploma -
Carle High School
Lower Lake, CA05-2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
- Customer service
- Cleanliness standards
- Menu memorization
- Team collaboration
- Sales expertise
- Sales techniques
- Performance improvement
- Suggestive selling
- Guest relations management
- Point of sale operation
- Tableside etiquette
- Task prioritization
- Food sales and promotion
- Item promotion
- Table setting knowledge
- Bill computation
- Food inspection
- Front-of-house display creation
- Food spoilage prevention
- Shift management
- Hostess support
- Customer feedback management
- Point of sale (POS) system operations
- Team member support
- Price memorization
- Calm demeanor
- Server training
- Warm and friendly
- Reliability
- Adaptable and flexible
- Multitasking
- Team leadership
- Problem-solving
- Excellent communication
Certification
- California Food Handlers Certificate of Achievement
- Responsible Beverage Server Training Certificate
- IAP Career College Certification of Completion of the Certificate program Home Decor Store Owner
Interests
Accomplishments
Home Decor Store owner
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server/Cook/Cashier/Store Manager
Stowaway Grill
11.2023 - Current
Dry Cleaner
Waters Edge Dry Cleaners
08.2022 - 10.2023
Deli Clerk
Sourdough & Co
01.2022 - 06.2022
Cook/Cashier/Store Manager
Pogo's Pizza
08.2019 - 01.2022
Deli Clerk
Foods IGA
10.2018 - 07.2019
Sales Associate/Cashier
Big 5 Sporting Goods
07.2018 - 12.2018
No Degree - Pshycology
Mendocino Community College
High School Diploma -
Carle High School