Rosa Estrella Perez
San Bernardino,CA
Summary
To obtain a full time position in a working environment that will provide both challenging and rewarding
experience with advancement opportunities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clerk
Stowaway Self Storage
03.2021 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Notary Public, Administration, and Tax Preparer
Rjace Tax Services
04.2018 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Checked documents and identifying credentials for all parties.
- Administered oath to document signers to obtain affirmation of truth.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Administrator
Hideout Barber Lounge
08.2015 - 04.2018
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
- Implemented data-driven decision-making processes, leading to more informed business choices.
- Maintained personnel records and updated internal databases to support document management.
Education
No Degree - Loan Signing Agent
National Notary Association
San Bernardino, CA04.2024
No Degree - Notary Public
National Notary Association
San Bernardino, CA10.2018
High School Diploma -
Arroyo Valley High School
San Bernardino, CA05.2010
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Scheduling
- Administrative tasks
- Basic accounting
- Data Entry
- Notarial Acts
- Vehicle Transfers
- Loan Document Signing
Certification
- CNP - Certified Notary Public
- Certified Loan Signing Agent
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Clerk
Stowaway Self Storage
03.2021 - Current
Notary Public, Administration, and Tax Preparer
Rjace Tax Services
04.2018 - Current
Administrator
Hideout Barber Lounge
08.2015 - 04.2018
No Degree - Loan Signing Agent
National Notary Association
No Degree - Notary Public
National Notary Association
High School Diploma -
Arroyo Valley High School
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