Karri R. Collins
Summary
Detail-oriented professional with 25+ years in customer service, office administration, and bookkeeping. Expertise in optimizing office systems to enhance workflow and reduce errors. Demonstrates strong organizational skills and effective multitasking in fast-paced environments. Capable of managing correspondence and maintaining accurate records while collaborating effectively within teams and independently.
Overview
12
12
years of professional experience
Work History
Scheduler / Dispatcher / Bookkeeper
America NW Plumbing/Heating/Cooling
01.2024 - Current
- Utilized ServiceTitan to enhance scheduling and dispatch efficiency for service calls.
- Resolved scheduling conflicts to maintain timely delivery of services.
- Assigned technicians based on skill level and availability to ensure optimal service delivery.
- Streamlined workflows by effectively leveraging scheduling software to improve operational processes.
- Performed daily bookkeeping and administrative tasks to ensure operational accuracy.
Cashier / Front-End Associate
Walmart
Post Falls, Idaho
02.2025 - 04.2025
- Processed transactions with accuracy and efficiency to ensure swift operations.
- Organized checkout area to enhance customer experience and streamline operations.
- Resolved customer inquiries, ensuring satisfaction and fostering loyalty.
- Assisted customers in locating specific products.
- Stocked shelves with merchandise to meet demand
Front Desk Clerk / Night Auditor
Quality Inn & Suites
01.2022 - 01.2024
- Greeted guests warmly during check-in, creating a welcoming atmosphere that set a positive tone for their stay.
- Resolved guest issues promptly, contributing to high guest satisfaction and repeat business.
- Managed room reservations and billing using hotel management software, ensuring accurate and timely processing.
- Supported housekeeping operations to maintain room cleanliness and readiness.
Warehouse Receiving & Billing Clerk
Capstone Logistics
01.2021 - 01.2022
- Coordinated delivery schedules and driver check-ins
- Processed billing using Apex Load Entry
- Assisted with unloading deliveries and resolved discrepancies to ensure accurate inventory.
- Reviewed customer files to ensure completeness and accuracy of documentation for billing.
- Executed day-to-day duties with attention to detail and adherence to operational standards.
Office Manager / Administrator
Golden Airwall, Inc.
01.2014 - 01.2021
- Coordinated scheduling and inventory management to maintain smooth daily office operations.
- Established bookkeeping systems that enhanced accuracy in financial reporting.
- Implemented organizational systems to optimize document management processes.
- Streamlined supply ordering process, ensuring timely delivery through cultivated vendor relationships.
- Oversaw procurement strategies for office supplies, emphasizing cost efficiency.
Education
Generative AI Mastermind Certificate -
Outskill
Online12-2025
Medical Insurance Billing & Coding Certificate -
Everest Institute
Tigard, OR01-2009
National Optician’s License -
Portland Community College
Portland, OR01-2008
Skills
- Customer support excellence
- Work organization
- Conflict resolution
- Attention to detail
- Time management
- Front desk management
- Administrative operations
- Scheduling and dispatching
- Bookkeeping and invoicing
- Data entry precision
- Technician scheduling coordination
- Insurance billing and compliance knowledge
- Inventory oversight and supply chain management
- Microsoft Office proficiency
- QuickBooks software knowledge
- ServiceTitan operational skills
- Medisoft familiarity for healthcare billing
- Intergy system experience
- MaximEyes application knowledge
- Windows OS proficiency
Timeline
Cashier / Front-End Associate
Walmart
02.2025 - 04.2025
Scheduler / Dispatcher / Bookkeeper
America NW Plumbing/Heating/Cooling
01.2024 - Current
Front Desk Clerk / Night Auditor
Quality Inn & Suites
01.2022 - 01.2024
Warehouse Receiving & Billing Clerk
Capstone Logistics
01.2021 - 01.2022
Office Manager / Administrator
Golden Airwall, Inc.
01.2014 - 01.2021
Generative AI Mastermind Certificate -
Outskill
Medical Insurance Billing & Coding Certificate -
Everest Institute
National Optician’s License -
Portland Community College