De'Karria Ross

Answer inbound calls from enrolled clients assisting with redeeming their rewards points. In put account information such as account number and routing number for direct deposit. Verify clients account information before assisting such as Full name and other personal information. Notate the accounts at the end of each call.

• Assist customers with transactions made online. Provide customers with a better understanding about claims and account information details. Cancel and refund transactions as needed.

• Answer inbound calls assist customers with problems involving their checking and savings accounts. Educate customers on use of online banking/ mobile apps. Assist customers with inquiries regarding account balances, transaction history, service charges and interest rates.

• Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services.