Summary
Overview
Work History
Education
Skills
Timeline
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Karrie Byris

Ridgely,MD

Summary

Proven in enhancing customer satisfaction and streamlining operations, I excelled at Easton Dermatology Association by mastering software systems and resolving complex issues, all while continuing to answer phone calls from other patients. Adept in problem-solving and customer service, the mentoring at Chick-fil-A significantly improved staff productivity.

Overview

5
5
years of professional experience

Work History

Call Center Representative

Easton Dermatology Association
12.2023 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Answered between 50-100 calls a day

Cashier

Walmart
07.2022 - 12.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked customer service desk

Trainer

Chick-fil-A
07.2019 - 02.2022
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Education

GED -

North Caroline High School
Ridgely, MD
06.2021

Skills

  • Problem-solving skills
  • Customer Support
  • Customer Service
  • Time management

Timeline

Call Center Representative

Easton Dermatology Association
12.2023 - Current

Cashier

Walmart
07.2022 - 12.2023

Trainer

Chick-fil-A
07.2019 - 02.2022

GED -

North Caroline High School

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Karrie Byris