Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karrie Maurice

Coeur D'Alene,United States

Summary

Talented individual with 6 years supervising employees, controlling merchandise presentation and monitoring transactions. Expert at assigning tasks if need be, maintaining store appearance and operating cash register. Focused on enforcing security procedures and watching daily activities to minimize losses. I am a service-focused individual that brings unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.

Overview

8
8
years of professional experience

Work History

Director of Operations

Karis Management Group
Charlotte, North Carolina
03.2021 - Current
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Defined, implemented and revised operational policies and guidelines.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.

Operation Manager

AppraisalLinks AMC
Hazlett, New Jersey
06.2018 - 03.2021
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Trained new employees on proper protocols and customer service standards.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Delegated appraisal daily tasks to employees, streamlining daily progress and efficiency.

VP Secretary/ Registra

Lake Havasu City School District
Lake Havasu City, AZ
10.2017 - 05.2018
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Served as liaison between parents and students.
  • Handled disciplinary referrals with calm, logical approach to student behavior.
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Processed registrations with attention to compliance with operational policies and district standards.

Owner's Representative

Mako Mountain LLC
Bishop, CA
09.2014 - 08.2017
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Collected, arranged and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Greeted customers and helped with product questions, selections and purchases.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Operated POS terminals and cash drawer balancing.
  • Delivered consistently accurate orders, special requests and menu alterations.

Education

High School Diploma -

Excelsior High School
Victorville, CA

Skills

  • Oracle/Micros POS
  • Microsoft SharePoint
  • Microsoft Outlook
  • Apple macOS
  • Cost Management
  • QuickBooks Pro
  • Microsoft Excel

Timeline

Director of Operations

Karis Management Group
03.2021 - Current

Operation Manager

AppraisalLinks AMC
06.2018 - 03.2021

VP Secretary/ Registra

Lake Havasu City School District
10.2017 - 05.2018

Owner's Representative

Mako Mountain LLC
09.2014 - 08.2017

High School Diploma -

Excelsior High School

Similar Profiles

CREATE PROFILE