Karrie Mullaly
Mount Morris,Mi.
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
Work History
Ross Medical Education Center
03.2023 - Current
- Created & reviewed tuition packages, ensuring accurate estimation of aid eligibility.
Reviewed student documents for accuracy and completion, including family education rights and privacy act (FERPA), Borrowers Rights and responsibility acknowledgment, entrance counseling, and Master promissory notes.
Ensured compliance with all documentation requirements related to financial aid processes. - Generated compliant PDF versions of NSLDS printouts
- Supported students with defaulted loans to qualify for federal assistance
- Performed accurate and compliant quality control reviews on other processors' documents, followed by engaging with students who had missing documentation.
Submission Review Specialist
Flagstar Bank
Troy, MI
04.2020 - 03.2023
- Specialized in evaluating credit score disclosures, income statements, ARMS disclosures, 1003s, and other important pre-underwriting loan documents for accuracy prior to submission.
- Provided available exceptions to clear file for submission to underwriting.
- Consistently met deadlines for completing assigned department-specific reports.
- Ensured accuracy and adherence to compliance guidelines by conducting comprehensive quality control audits for in-house processors, vendors, and contracted submissions.
- Provided guidance to loan officers and account executives to ensure clarity of missing documents, information, and resolved issues with document uploads.
- Utilized multiple channels including email, telephone, Salesforce to effectively address customer inquiries.
- Enhanced efficiency by addressing escalations pulled from P8 for troubleshooting and verification.
- Managed and organized important custodial documents, such as deeds and insurance policies, in a secure vault environment.
- Streamlined TTC processes through the use of production spreadsheets.
Office Manager
Basic Labor Construction
Flint, MI
01.1996 - 01.2021
- Managed the generation of all project-related paperwork, including bids and bills, while also conducting thorough interview processes
- Records keeping, payroll, quarterly and end of year taxes
- Ensured high-quality assistance to customers.
Administration Assistant & Office Manager
Spring Mountain Water Company, Central Michigan Water Lab
Flint, MI
03.2016 - 04.2020
- Demonstrated competency in diverse areas encompassing data entry operations along with managing accounts receivable and payable functions. Additionally ensured proper chain of custody was maintained throughout the process of handling water samples while accurately documenting sample dates, lab results and preparing detailed reports.
- Ensured successful onboarding of new customers requiring water and water softener salt delivery, alongside managing the needs of existing customers utilizing our water lab and pick-up services.
- Supervised delivery route management, coordinated morning synchronization of handheld devices, and completed end-of-day close out.
- Developed comprehensive end-of-day reports to analyze and monitor team progress.
- Ensured timely submission of bank deposits
- Facilitated communication by email, mail, and fax for delivering billing statements to customers.
- Successfully completed end of year billing and reporting tasks for accountants and customers.
- Efficiently managed a multiline phone system, ensuring prompt and professional resolution of customer concerns.
Education
GED -
Carman-Ainsworth Alternative Education
Flint, MI01.2012
Skills
- AP/AR
- Strong bookkeeping skills
- Data Entry
- Microsoft Office
- Excel proficiency
- Salesforce
- Customer Service
- Excellent multitasking abilities
- Task Prioritization
- Quality Assurance
- Organization and Time Management
- Self-Directed
- Flexible and Adaptable
- Decision-Making
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Self-Directed
- Collaboration
- Compassionate listening and verbal communication
References
References Professional Kathryn Fritch 248-312-5976 Deshaun Herring 248-973-4008 Michelle Wheeler 810-964-2995 Personal Barbara Lowder 810-931-3211 Amber Tjernagel 831-535-9616 Robert Ward 810-348-4141
Affiliations
- Ross Employee Engagement Committee.
- Flagstar Pilot Mentorship Program.
Timeline
Ross Medical Education Center
03.2023 - Current
Submission Review Specialist
Flagstar Bank
04.2020 - 03.2023
Administration Assistant & Office Manager
Spring Mountain Water Company, Central Michigan Water Lab
03.2016 - 04.2020
Office Manager
Basic Labor Construction
01.1996 - 01.2021
GED -
Carman-Ainsworth Alternative Education
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