KARRIE TEMPLE
RAYNHAM
Summary
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Personable and results-driven individual with excellent interpersonal skills and positive attitude. Possesses deep understanding of customer service principles, paired with strong problem-solving and communication abilities. Capable of creating impactful customer experiences and fostering team success.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
2026
2026
years of professional experience
Work History
CUSTOMER SERVICE REPERSENTIVE
AUTOMATED HEALTH SYSTEMS - CONTRACTED THRU COMMONWEALTH OF MASS
Marlboro, MA
08.2023 - Current
- Implemented procedures to ensure adherence to HIPAA regulations, thereby enhancing patient privacy and confidentiality.
- Analyzed and interpreted mass health regulations to guide policy development and implementation.
- Facilitated conflict resolution and maintained professionalism under pressure to support team dynamics and operational efficiency.
- Addressed member complaints with empathy, fostering strong relationships and loyalty.
- Resolved escalated calls efficiently, enhancing satisfaction for both members and providers. Addressed member service requests and communicated essential company information effectively.
- Comprehensive knowledge of MassHealth regulations, policies, and compliance requirements
- Understanding of MassHealth eligibility criteria enrollments processes and covered services
- Familiarity with billing procedures, prior authorizations, and documentation standards under MassHealth
- Assisted members with MassHealth applications, renewals, and eligibility verification
Customer Service Manager
WALMART
Raynham, MA
- Led customer service team to enhance satisfaction and resolve issues efficiently.
- Implemented training programs to improve employee performance and service delivery.
- Analyzed customer feedback to identify trends and drive continuous improvement initiatives.
- Developed strategies for optimizing workflow and enhancing operational efficiency in the department.
- Assisted staff in resolving complex customer service request within designated turnaround time to improve customer satisfaction ratings
- Evaluate and authenticated returns exchanges and voids
Receiving Associate
WALMART
Raynham, MA
- Unloaded and sorted incoming shipments to ensure timely processing.
- Inspected received merchandise for quality and accuracy against purchase orders.
- Operated pallet jacks and other equipment to move products safely within the warehouse.
- Maintained cleanliness and organization of receiving area to optimize workflow efficiency.
- Organized storage area to maximize labor
- Reviewed work orders to check for correctness of deliveries
- Investigated inventory discrepancies to maintain recordkeeping validity
Cashier
Walmart
Raynham, MA
- Processed customer transactions efficiently using POS systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries and provided exceptional service.
- Collaborated with team members to manage inventory levels effectively.
- Trained new cashiers on company policies and best practices for efficiency.
- Handled cash, credit, and debit transactions accurately while minimizing errors.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Teacher
Learning Academy
Taunton, MA
- Developed individualized lesson plans tailored to diverse learning needs.
- Implemented engaging classroom activities to enhance student participation and retention.
- Collaborated with colleagues to design interdisciplinary projects and assessments.
- Monitored student progress through regular evaluations and feedback sessions.
- Organized parent-teacher conferences to discuss student performance and strategies for improvement.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Enhanced students' critical thinking and problem-solving skills through project-based learning.
Teacher
Koala T Care Daycare
Cocoa, FL
- Integrated technology into lessons to facilitate interactive learning experiences.
- Mentored new teachers by sharing best practices and classroom management techniques.
- Led professional development workshops focusing on innovative teaching methodologies.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Warehouse Worker
Sisqo's Warehouse
Cocoa, FL
- Operated forklifts and pallet jacks to transport materials efficiently.
- Assisted in inventory management by accurately labeling and organizing stock.
- Maintained cleanliness and safety standards within warehouse environment.
- Collaborated with team members to ensure timely order fulfillment.
- Conducted regular quality checks on incoming and outgoing shipments.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Education
High School Diploma -
Cocoa High School
Cocoa, FL05-2007
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Decision-making
- Customer relations
- Multi Tasker
- Verbal and written communication
- Active listening
- Critical thinking
- Data entry
- Paperwork processing
- Appointment scheduling
Timeline
CUSTOMER SERVICE REPERSENTIVE
AUTOMATED HEALTH SYSTEMS - CONTRACTED THRU COMMONWEALTH OF MASS
08.2023 - Current
Customer Service Manager
WALMART
Receiving Associate
WALMART
Cashier
Walmart
Teacher
Learning Academy
Teacher
Koala T Care Daycare
Warehouse Worker
Sisqo's Warehouse
High School Diploma -
Cocoa High School