Summary
Overview
Work History
Education
Skills
Timeline
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Moises Mina

Charlotte

Summary

Dynamic and bilingual professional with a proven track record at Charlotte Airport, enhancing customer satisfaction through effective communication and innovative solutions. Skilled in customer relations and security protocols, I excel in high-pressure environments, ensuring safety and support while training new team members to improve overall efficiency.

Overview

2
2
years of professional experience

Work History

Airport Service Repersentive

Charlotte Airport
Charlotte
04.2025 - Current
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Identified the needs of passangers promptly and efficiently.
  • Assisted with passengers' requests and answered questions to improve satisfaction.
  • Translated documents between English and Spanish for diverse officers.

National Guard

Army National Gaurd
04.2024 - Current
  • Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
  • Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
  • Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
  • Assisted visitors with directions and information, promoting welcoming environment.
  • Trained new guards on security protocols, improving team efficiency and readiness.

Sales Associate Specialist

Foot Locker
09.2023 - 05.2024
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and provided outstanding customer service.

Education

Bachelor of Science - Civil Engineering

University of North Carolina At Charlotte
Charlotte, NC
05-2027

Skills

  • Bilingual
  • Customer Relations
  • Verbal and written communication
  • Effective negotiation
  • Security Protocols
  • Physical Fitness
  • Money Handling
  • Customer Assistance

Timeline

Airport Service Repersentive

Charlotte Airport
04.2025 - Current

National Guard

Army National Gaurd
04.2024 - Current

Sales Associate Specialist

Foot Locker
09.2023 - 05.2024

Bachelor of Science - Civil Engineering

University of North Carolina At Charlotte

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Moises Mina