Karrina Avila
Racine,WI
Summary
Skills
Overview
11
11
years of professional experience
Work History
Store Manager
Family Dollar
10.2016 - 06.2024
- Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits
- Managed inventory tracking and physical inventory counts to minimize loss
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service
- Oversaw inventory management through cycle counts, audits, and shrinkage control
- Resolved customer problems by investigating issues, answering questions, and building rapport
- Strengthened work flow productivity by hiring, managing, and developing top talent
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving
- Corrected operational issues with process improvements
- Oversaw storewide merchandising benchmarks to maintain operational excellence
- Built customer relationships and provided superior customer service to boost sales
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Maintained stockroom condition to preserve product quality
Shift Manager
McDonald's
09.2016 - 09.2017
- Uphold company standards and compliance requirements for operations
- Positioned skilled staff in key areas throughout shift to optimize department productivity
- Managed schedules, accepted time off requests, and maintained coverage for shifts
- Taught staff upselling techniques to meet revenue targets
- Coordinated shift workers for inventory receiving, auditing, and restocking
- Directed employees through daily routines
- Counted out cash drawers at end of each shift and logged profits into computer system
- Answered customer inquiries in regard to nutritional information and menu offerings
- Optimized productivity, streamlined program efficiency and boosted profitability
Assistant Manager
Dollar General
07.2013 - 03.2015
- Delegated daily tasks to team members to optimize group productivity
- Directed and led employees, supervising activities to drive productivity and efficiency
- Enforced company policies and procedures to strengthen operational standards across departments
- Organized schedules, workflows and shift coverage to meet expected business demands
- Completed inventory audits to identify losses and project demand
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage
Education
High School Diploma -
Washington Park High School
Racine, WISkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership
- Friendly and positive
- Outstanding communication skills
Timeline
Store Manager
Family Dollar
10.2016 - 06.2024
Shift Manager
McDonald's
09.2016 - 09.2017
Assistant Manager
Dollar General
07.2013 - 03.2015
High School Diploma -
Washington Park High School