Karrissa Glenn
Summary
Versatile and dynamic, with a proven track record at Pilot Flying J Travel Center, I excel in prioritizing work and fostering strong customer relationships. Skilled in payment processing and verbal communication, I consistently enhance team performance and customer satisfaction, demonstrating a positive attitude and a professional, mature approach to challenges.
Professionally strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Assistant
Bianco Bro Man.
05.2024 - Current
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Cook
Jimmy John's
10.2023 - 05.2024
- Handled working as a cashier at shell and Jimmy Johns at once efficiently and professionally.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Cashier
Shell Gas Station
01.2024 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Maintenance Crew Member
Gilbert Property And Maintenance
01.2023 - 07.2023
- Participated in remodeling duties.
- Drove company van to different hardware stores for the boss.
- Completed make readies independently, which involved painting with a rig, using saws , drills and other equipment.
- Went along to bid on high paying jobs several times a week.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Solved complex mechanical problems using critical thinking skills and extensive knowledge of tools, materials, and techniques.
- Assisted with emergency repairs during off-hours ensuring minimal disruption to operations.
- Installed new locks, door handles, and door closers.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
Cook Shift Leader
Bourbon Street Bar And Grille
02.2022 - 03.2023
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Upheld strict adherence to company policies regarding food handling practices, employee conduct, and dress code requirements.
Cashier Team Lead
Pilot Flying J Travel Center
02.2019 - 05.2022
- Cross trained in all departments of the store.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Collaborated with management to develop strategies for improving the overall shopping experience.
Cashier
Dollar Tree
03.2020 - 01.2021
- Unloaded the weekly truck independently along with my second jobs truck on the same day in a timely manner.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
Education
GED -
Carswell FMC
Fort Worth, TX07-2017
High School Diploma -
Weatherford Highschool
Weatherford, TX02-2012
Skills
- Verbal communication
- Dedicated team player
- Prioritizing work
- Professional and mature
- Strong problem solver
- Valid Driver's license
- Payment processing
Certification
- National Food Handlers license
- TABC license
- Drivers license
Timeline
Office Assistant
Bianco Bro Man.
05.2024 - Current
Cashier
Shell Gas Station
01.2024 - 04.2024
Cook
Jimmy John's
10.2023 - 05.2024
Maintenance Crew Member
Gilbert Property And Maintenance
01.2023 - 07.2023
Cook Shift Leader
Bourbon Street Bar And Grille
02.2022 - 03.2023
Cashier
Dollar Tree
03.2020 - 01.2021
Cashier Team Lead
Pilot Flying J Travel Center
02.2019 - 05.2022
GED -
Carswell FMC
High School Diploma -
Weatherford Highschool
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