Karsen Drake
Bellefontaine,OH
Summary
I’m a motivated and hardworking individual with strong customer service and communication skills. I started as a host at The Syndicate at age 14, focusing on creating positive experiences for guests. I then worked at Vertical Drop assisting with ski and snowboard rentals, which strengthened my organizational and interpersonal skills. Most recently, I founded my own automotive detailing LLC, gaining hands-on experience in business operations, client relations, and entrepreneurship. I’m reliable, personable, and driven to provide excellent service in every role.
Overview
4
4
years of professional experience
Work History
Business Manager/Automotive Detailer
Karsen's Shine & Detail
03.2025 - Current
- Oversaw daily operations to ensure effective service delivery and client satisfaction.
- Developed and implemented training programs for staff to enhance service quality and efficiency.
- Managed budgeting and financial reporting, ensuring accuracy in expense tracking and resource allocation.
- Streamlined workflow processes, leading to reductions in service turnaround time and improved productivity.
- Coordinated marketing initiatives, enhancing brand visibility through targeted campaigns and community engagement.
- Analyzed customer feedback to identify trends, driving improvements in service offerings based on client needs.
Ski & Snowboard Rentals
Vertical Drop
12.2024 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Restaurant Host
The Syndicate
03.2022 - 07.2024
- Greeted and seated guests promptly, ensuring a positive first impression.
- Managed reservations efficiently, optimizing table turnover and guest flow.
- Coordinated with kitchen and waitstaff to streamline service during peak hours.
- Trained new hosts on customer service standards and operational procedures.
- Handled guest inquiries and complaints professionally, enhancing overall satisfaction.
- Maintained an organized reservation system for efficient guest accommodation and minimized wait times.
Education
Associate In Business Management - Business
Clark State Community College
Springfield, OH05-2027
High School Diploma -
Bellefontaine High School
Bellefontaine, OH05-2026
Skills
- Customer service
- Documentation and reporting
- Business development
- Customer relations
- Issue resolution
- Client relationship management
- Sales and marketing
- Operations management
- Marketing management
Timeline
Business Manager/Automotive Detailer
Karsen's Shine & Detail
03.2025 - Current
Ski & Snowboard Rentals
Vertical Drop
12.2024 - 03.2025
Restaurant Host
The Syndicate
03.2022 - 07.2024
Associate In Business Management - Business
Clark State Community College
High School Diploma -
Bellefontaine High School
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