Karsen Fontenot
Sunset,LA
Summary
Reliable and adaptable team leader with proven experience in high-volume, fast-paced environments. Demonstrates strong customer service, leadership, and communication skills while maintaining high performance under pressure. Known for a strong work ethic, positive attitude, and ability to stay organized and efficient during long, physically active shifts. Quick to learn new roles and committed to contributing to a team-oriented environment.
Overview
6
6
years of professional experience
Work History
Footwear Operations Lead / Key Holder
Dick’s Sporting Goods
06.2025 - Current
- Lead daily operations of a high-volume, $6M footwear department, managing a team of approximately 25 associates
- Deliver exceptional customer service by identifying customer needs and recommending appropriate footwear solutions
- Apply strong product knowledge to improve customer satisfaction, increase conversion rates, and drive add-on sales
- Train, coach, and support team members to improve sales performance and maintain consistent service standards
- Maintain visual merchandising standards, organize inventory, and ensure product availability during peak business periods
- Monitor sales trends and adjust team priorities to maximize overall department performance
- Operate as a key holder, ensuring smooth opening and closing procedures and maintaining store security
Store Manager
Rally House
Dallas, TX
09.2021 - 05.2025
- Promoted from Associate to Store Manager within two years based on performance, leadership, and reliability
- Managed all aspects of store operations including scheduling, staffing, merchandising, payroll, and sales planning
- Consistently met or exceeded sales goals by fostering a results-driven and motivated team environment
- Trained and developed employees at multiple levels, improving retention and overall team effectiveness
- Handled high-volume traffic during major sporting events while maintaining strong customer service standards
- Ensured accurate inventory management and implemented loss prevention practices through audits and accountability
- Maintained clear communication with district leadership to align on performance goals and operational priorities
Trainer
Raising Cane’s
05.2020 - 02.2022
- Selected as a certified trainer responsible for onboarding and mentoring new employees
- Taught food safety standards, operational procedures, and customer service expectations
- Supported daily operations in a fast-paced environment, including cashiering, food preparation, and maintaining efficiency
- Developed strong teamwork and communication skills while assisting in shift coordination
Education
High School Diploma - undefined
Allen High School
05.2021
Skills
- Strong work ethic and reliability in demanding environments
- Ability to remain on feet and active for extended periods
- Team-oriented with strong interpersonal communication skills
- Adaptable and quick to learn new tasks and environments
Timeline
Footwear Operations Lead / Key Holder
Dick’s Sporting Goods
06.2025 - Current
Store Manager
Rally House
09.2021 - 05.2025
Trainer
Raising Cane’s
05.2020 - 02.2022
High School Diploma - undefined
Allen High School