Kirk Nelson
Bellevue,NE
Summary
Attentive professional with many years of experience motivating staff and assisting customers to boost sales and increase profits. Flexible and approachable, with strong organizational and time management skills. Brings solid knowledge of recruiting and evaluation techniques paired with expertise in customer service principles.
Overview
33
33
years of professional experience
Work History
Retail Sales Lead Footwear - Key Holder
Dick's Sporting Goods
Papillion, NE
05.2015 - Current
- Managed a team of sales associates, ensuring high levels of customer service and sales performance.
- Developed strong relationships with customers through effective communication skills.
- Provided training for new staff members on product features, benefits, advantages.
- Greeted customers, answered questions, and provided assistance with selections.
- Assisted other sales associates in providing excellent customer service.
- Provided support for management by completing assigned tasks in a timely manner.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Counted and balanced registers.
- Delegated work to staff, setting priorities and goals.
- Processed freight in a timely manner.
Distributed Systems Administrator
First Data Corporation
Omaha, NE
12.2000 - 10.2013
- Analyze and resolve internal users' email-related issues.
- Effectively balance time and resources to complete projects in a timely manner.
- Provide 24/7 on call support.
- Provide proactive technical support on e-mail delivery issues.
- Test and install new software releases.
- Analyze reports from help desk looking for trends and problem areas.
Information Systems Specialist
The Harry A. Koch Co.
Omaha, NE
06.1991 - 12.2000
- Provided technical support and troubleshooting for hardware and software issues.
- Provided first level support for end-users in resolving application related issues.
- Managed user accounts by setting up permissions, passwords and profiles according to organizational guidelines.
- Performed system upgrades on existing equipment to improve efficiency and reliability.
- Consulted users to determine areas in need of improvement.
- Provided training to users when needed.
Education
Bachelor of Science - Organizational Communication
Bellevue University
Bellevue, NE01-1999
Skills
- Strategic Planning
- Coaching and Mentoring
- Task Delegation
- Shrink Reduction
- Customer Engagement
- Create Inclusive Environment
- Customer Service
- Driven Work Ethic
Timeline
Retail Sales Lead Footwear - Key Holder
Dick's Sporting Goods
05.2015 - Current
Distributed Systems Administrator
First Data Corporation
12.2000 - 10.2013
Information Systems Specialist
The Harry A. Koch Co.
06.1991 - 12.2000
Bachelor of Science - Organizational Communication
Bellevue University