Karsen Lewis
Tulsa,OK
Summary
High-performing retail operations and customer experience leader recognized as a top-ranking leader at the district level across multiple organizations. Proven ability to drive sustained revenue growth, high conversion rates (49%–62%), and top-tier KPI performance through strategic leadership, team development, and operational execution.
Expert in full-store management, including hiring, training, payroll, merchandising strategy, and P&L-impacting decisions. Known for transforming store performance, increasing traffic, and developing high-performing teams, with team members advancing into leadership roles. Recognized by senior and executive leadership, including corporate and director-level stakeholders, for delivering measurable business impact and operational excellence.
Overview
6
6
years of professional experience
Work History
Customer Experience Manager (Second in Command)
Victoria’s Secret
Jenks, OK
01.2026 - Current
- Serve as second-in-command for a high-volume store, leading supervisors and associates while owning day-to-day business performance
- Consistently ranked Top 20 leaders company-wide and store being #2 in district, recognized for exceptional KPI execution and leadership impact
- Personally recognized by the Director of Stores within first 90 days for outstanding visual performance (zero corrections) and business impact, as communicated by District Manager
- Selected for fast-track corporate merchandising development based on early leadership results and KPI performance
- Drive 54%+ conversion rate through advanced coaching, real-time leadership, and strategic customer engagement
- Lead full-cycle talent management: hire, train, coach, etc. building a high-performance, accountable team culture
- Manage payroll and labor allocation, aligning staffing with traffic trends to maximize profitability and efficiency
- Own merchandising execution and strategy, leveraging CSR and penetration data to influence product placement and increase sales
- Instrumental in store achieving bonus for the first time in its history, with continued monthly bonus attainment under leadership
- Developed and taught internal classes on merchandising standards and execution, strengthening team capability and consistency
Client Experience Advisor & Operations (Retained)
Bluemercury
Tulsa, OK
10.2023 - Current
- Retained as a high-value performer due to exceptional KPI results, strong client base, and consistent revenue contribution
- Maintain 62%+ conversion rate, consistently exceeding company benchmarks and driving top-tier sales performance
- Contribute to store ranking as #1 in district, supporting sustained revenue growth and client retention
- Build long-term client relationships, increasing repeat business and lifetime customer value
- Support operational excellence through inventory management, merchandising execution, and audit readiness
- Influence team performance through coaching and modeling high-conversion behaviors and client engagement strategies
Visual Merchandising Manager & Asst. Store Manager
Michael Kors
07.2024 - 10.2025
- Opened new store location in Jenks, leading merchandising strategy and contributing to strong launch performance and revenue growth
- Partnered directly with corporate visual merchandising leadership to implement strategies that increased traffic, conversion, and overall store profitability
- Recognized on corporate-wide calls as a top-performing store, setting the benchmark for merchandising and sales execution
- Led and developed college interns through structured training in leadership, merchandising, and client acquisition/retention strategies
- Designed and delivered training sessions on marketing, merchandising standards, and customer engagement
- Drove consistent top-tier KPI performance across the district through data-driven merchandising and team leadership
- Managed store operations including scheduling, team performance, and leadership development
Patient Access and Business Office Coordinator
Tulsa Spine and Specialty
Tulsa, OK
09.2023 - 07.2024
- Acted as a cross-functional operational leader, rotating across all front-end departments to ensure consistency in service, workflow, and compliance
- Trained staff on patient access procedures, HIPAA compliance, and documentation accuracy, improving performance and reducing errors
- Partnered closely with Business Office leadership to strengthen revenue cycle efficiency and front-end/back-end alignment
- Audited patient charts and workflows, ensuring accuracy, compliance, and readiness for billing and insurance processing
- Served as primary escalation point for patient issues and operational challenges, resolving complex situations efficiently
- Supported insurance claims processing, working directly with providers to resolve denials and accelerate reimbursements
- Acted as an on-call operational resource for staff, providing real-time support, leadership, and problem resolution
Sales Operations and Merchandising Coordinator
J David Jewelry
Tulsa, OK
02.2022 - 01.2023
- Opened Peoria location, contributing to the 60% profitability through merchandising, marketing, and operational strategy
- Designed merchandising displays adopted as brand standards and featured in company marketing materials and brochures
- Partnered with ownership to create and execute marketing campaigns and client events that significantly increased traffic, engagement, and retention
- Trained and developed all new hires, establishing sales and quality standards which improved overall team performance
- Partnered with ownership to shape business strategy, directly influencing growth in a family-owned environment
- Managed inventory, high-value product quality control, and financial operations including reconciliation and custom pricing
Clinic Operations & Administrative Coordinator
CareATC
Tulsa, OK
12.2019 - 08.2021
- Served as the sole administrative lead at a corporate clinic, managing operations for a 4-provider practice supporting major organizations (including municipal and corporate clients)
- Recognized by executive leadership, including the former CEO, for successfully operating a multi-provider clinic independently with high efficiency and accuracy
- Managed all aspects of clinic operations: scheduling, scanning, prescription coordination, patient communication, and issue resolution
- Played a key role during COVID-19 response, implementing operational protocols to protect patients, providers, and corporate partners
- Developed and refined marketing materials and brochures used to attract new corporate clients and expand business partnerships
- Maintained provider licensure and ensured ongoing compliance through coordination with corporate clinical leadership
- Prepared clinic for regulatory and compliance audits, ensuring readiness and adherence to healthcare standards
- Built and maintained relationships with pharmaceutical representatives, coordinating meetings and supporting clinical education initiatives
- Served as primary point of contact across corporate and clinic network, providing operational guidance and expertise to multiple locations
- Recognized as a subject matter resource and trainer due to deep knowledge of SOPs and operational standards across the organization
Education
Leadership Principles -
Harvard Online/CoursEra
Online10-2025
High School Diploma -
Charles Page Highschool
Sand Springs, OK05-2017
Customer Experience Management -
LinkedIn Learning
Online07-2023
Skills
- Data analytics
- Store Leadership
- Operations Management
- KPI & Revenue Ownership
- P&L Impact
- Team Development & Succession Planning
- Sales Conversion Optimization
- Visual Merchandising Strategy
- Payroll & Labor Management
- Client Experience & Retention
- Retail Analytics (CSR, Penetration, UPT)
- Hiring, Training & Performance Management
Timeline
Customer Experience Manager (Second in Command)
Victoria’s Secret
01.2026 - Current
Visual Merchandising Manager & Asst. Store Manager
Michael Kors
07.2024 - 10.2025
Client Experience Advisor & Operations (Retained)
Bluemercury
10.2023 - Current
Patient Access and Business Office Coordinator
Tulsa Spine and Specialty
09.2023 - 07.2024
Sales Operations and Merchandising Coordinator
J David Jewelry
02.2022 - 01.2023
Clinic Operations & Administrative Coordinator
CareATC
12.2019 - 08.2021
Leadership Principles -
Harvard Online/CoursEra
High School Diploma -
Charles Page Highschool
Customer Experience Management -
LinkedIn Learning