Kartasha Leonard
Granite City,Illinois
Overview
10
10
years of professional experience
Work History
Delivery Driver
Amazon
05.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Internet Phone Repair Technician
Spectrum
08.2019 - 01.2020
- Maintained detailed records of all completed repairs, helping identify patterns in device malfunctions over time.
- Maintained a well-organized workspace, ensuring all tools and parts were readily available for efficient repairs.
- Assisted customers with setting up newly repaired devices, ensuring proper functionality before leaving the store.
- Conducted thorough quality control checks after each repair to guarantee optimal performance of devices.
Customer Service Associate
Magellan Healthcare
11.2018 - 05.2019
- Actively listens and probes callers in a professional and timely manner to determine the purpose of the calls
- Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality
- Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs
- Educates providers on how to submit claims and when/where to submit a treatment plan
- Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved
- Informs providers and members on Magellan's appeal process
- Provides information regarding Magellan's in-network and out-of-network reimbursement rates and states multiple networks to providers
- Refers callers requesting provider information to Provider Services regarding Magellan's professional provider selection criteria and application process
- Refers patients/EAP clients to the Magellan's Care Management team for a provider, EAP affiliate, or Facility.
Patient Service Coordinator II
United Biosource Corporation
06.2017 - 02.2018
- Place outbound phone calls for clarification on any issues involving program or pharmacy guidelines
- Enter and interpret program materials to determine enrollment criteria; explain to the caller or other employees the necessary requirements to be on the program
- Efficiently perform specialized functions for each program with a high level of accuracy
- Accurately enter eligibility paperwork, prescriptions, refills, and/or other information into system
- Maintain accurate and complete documentation of all applications, mailers, orders, enrollment forms and new patients
- Process order rejections and follow-up activities
- Handle all inbound/outbound patient, physician, and physician advocate communications in a professional manner and within program guidelines
- Maintain accurate and complete documentation and system records of all inquiries to continuously improve the customer service experience and mitigate potential legal issues
- Report to the proper group any allergy, adverse events, or duplicate therapy warnings that appear.
Data Entry (Offline)
Express Scripts
11.2015 - 06.2017
- Process applications for distribution and script based programs.
Patient Service Coordinator I
Express Scripts
03.2015 - 11.2015
- Inbound calls assisting healthcare providers and patients with placing refills/reorders, enrollment status and order status
- Eligibility requirements for patient assistance program.
Education
Associates - Business Management
Southwestern Illinois College
Belleville,IL05.2022
Cleveland NJROTC Academy
St. Louis, MO05.2011
Skills
- Outstanding customer service skills
- Exceptional organizational skills
- Creative Problem Solving
- The ability to rapidly master new concepts
- The ability to work independently or as part of a team
- Good knowledge of Medical Terminology
- Efficient in Microsoft Office
Timeline
Delivery Driver
Amazon
05.2022 - Current
Internet Phone Repair Technician
Spectrum
08.2019 - 01.2020
Customer Service Associate
Magellan Healthcare
11.2018 - 05.2019
Patient Service Coordinator II
United Biosource Corporation
06.2017 - 02.2018
Data Entry (Offline)
Express Scripts
11.2015 - 06.2017
Patient Service Coordinator I
Express Scripts
03.2015 - 11.2015
Associates - Business Management
Southwestern Illinois College
Cleveland NJROTC Academy