Karter Ipock
Choctaw
Summary
MSP technical support experience managing financial and enterprise applications, including installation, updates, configuration, and troubleshooting across multiple client environments. Real-world ISP-level networking experience, including hands-on configuration and troubleshooting of routing infrastructure and multi-network environments. Practical experience with BGP, including route advertisement, path selection concepts, and working within routed network topologies. Enterprise Windows administration and identity management using Active Directory, including user lifecycle, permissions, and access provisioning. Strong systems and network troubleshooting skills spanning routing, switching, firewalls, VoIP, enterprise application troubleshooting, and end-user infrastructure in production environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Applications Specialist II
Navanta LLC
Oklahoma City
03.2026 - Current
- Install, configure, update, and troubleshoot financial software applications and other enterprise systems for multiple client environments.
- Provide technical support for application issues, system functionality, and user access while maintaining high service standards and minimizing downtime.
- Manage Active Directory user accounts, permissions, and access control, including password resets and group management.
- Perform employee onboarding and offboarding by provisioning accounts, configuring email and application access, setting up workstations, and ensuring users have all required resources.
Technical Application Specialist I
BankOnIT, LLC
Oklahoma City, OK
09.2025 - 03.2026
Front End Associate
Walmart
Choctaw, OK
11.2024 - 09.2025
- Assisted customers in locating products and answering inquiries to enhance shopping experience.
- Operated cash register accurately, processing transactions efficiently and ensuring customer satisfaction.
- Maintained store cleanliness and organization, following safety protocols and company standards.
- Stocked shelves with merchandise, ensuring product availability and proper presentation for customers.
Education
Comptia A+ - Career And Technical Education
Eastern Oklahoma County Technical College
Choctaw05-2025
Skills
- Real-world ISP-level networking experience, including hands-on configuration and troubleshooting of routing infrastructure and multi-network environments
- Practical experience with BGP including route advertisement, path selection concepts, and working within routed network topologies
- Enterprise Windows administration and identity management using Active Directory, including user lifecycle, permissions, and access provisioning
- MSP technical support experience managing financial and enterprise applications, including installation, updates, troubleshooting, and client-facing support across multiple environments
- Strong systems and network troubleshooting skills spanning routing, switching, firewalls, VoIP, and end-user infrastructure in production environments
Certification
CompTIA A+
CompTIA Net+
Timeline
Technical Applications Specialist II
Navanta LLC
03.2026 - Current
Technical Application Specialist I
BankOnIT, LLC
09.2025 - 03.2026
Front End Associate
Walmart
11.2024 - 09.2025
Comptia A+ - Career And Technical Education
Eastern Oklahoma County Technical College