Karter Privat
Legacy Flow Control
Carlsbad,NM
9
years of professional experience
I excel in service expertise and customer satisfaction. Skilled in invoice processing and staff management, I drive efficiency and foster teamwork, consistently achieving operational excellence and cultivating new client relationships. I’m adaptable and detail oriented when it comes to my work and will try my hardest to take anything in and run with it.
Work History
Operations Manager
3 Years 1 Month- Cultivated expertise in service skills for butterfly and control valves across multiple manufacturers.
- Cultivated service expertise with various actuator manufacturers, including Bettis, Rotork, Limit, Torque, V-Tork, and Valvcon.
- Determined layouts to install wiring in automated systems based on drawings and code specifications.
- Reviewed drawings and code specifications to determine appropriate layouts for wiring installations in building automation systems.
- Troubleshot, fixed and improved electrical controls.
- Assisted maintenance personnel with complex troubleshooting.
- Supported business needs dependent on location, working with staff at all levels to produce targeted solutions.
- Processed orders, service requests and applied information to customers.
- Handled calls promptly and with courteous professionalism.
- Developed technical and mechanical proficiency to assist customers and field staff with service issues.
- Facilitated training sessions for new employees and customers at field locations on valve systems and automation technologies.
- Cultivated and secured new client accounts through strategic sales initiatives.
- Supervised service crew operations to ensure efficient workflow and high-quality service delivery.
- Executed inside sales operations by generating accurate quotes and overseeing incoming inventory management.
- Developed and implemented efficient skills in NetSuite to enhance operational workflows.
Inside Sales Representative
1 Year 9 Months- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained and managed customer files and databases.
- Explained charges, fees, terms of sales, and service agreements to over Number customers daily.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Answered customers' questions regarding products, prices, and availability.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Purchased new products and oversaw inventory stocking and availability
- Managed a high quantity amount of inventory
- Utilized SAP software to streamline operational processes and enhance efficiency.
Service Technician
2 Years 3 Months- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
- Processed returns and updated accounts.
- Repaired surface machinery and performed period equipment inspections on BOP’s
- Offloaded and loaded crane load and assisted crane operator.
- Installed and repaired pipes, valves and pumps when on job sites.
- Listened carefully to supervisors to understand directions and then carried out all work responsibilities efficiently.
- Used hand and power tools safely and efficiently, following all manufacturer and company directions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Shouldered management responsibilities during absence of manager.
- Explained services and products to customers in friendly and engaging way.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Reviewed paperwork to determine priorities and set schedules.
- Used SyteLine to produce invoices and estimates.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Unpacked, examined and routed incoming shipments, rejected damaged items and recorded shortages.
Shop Technician
2 Years- Used hand and power tools safely and efficiently, following all manufacturer and company directions.
- Offloaded and loaded crane load and assisted crane operator.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Improved operations through consistent hard work and dedication.
Education
Bachelor Of Business Administration- Management
Diploma
Skills
Schedule planning
Invoice Processing
Equipment operations
Shipping and receiving
Order picking and processing
Production planning
Distribution and warehousing
Safety and compliance
Staff Management
Leadership
Computer skills
Organization and Time management
Documentation abilities
Maintenance & Repair
Flexible & Adaptable
Research
Multitasking
Customer Focus
Worked over various ERP systems including Syteline
SAP
& NetSuite
Sales
Timeline
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The University of Texas of The Permian Basin
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Midland High School
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