KARTHIK ELLINI
Summary
Product Specialist with strong communication and problem-solving skills. Committed to delivering exceptional customer service and helping customers make the best choices. Works cooperatively as part of a team and consistently remains in compliance with company guidelines. Possesses strong analytical thinking abilities and is a reliable and punctual professional. Looking to leverage ~1 year of experience in a project specialist role to contribute to the success of a company.
Overview
1
1
year of professional experience
Work History
Product Specialist
Practo Technologies Private
11.2020 - 10.2021
- Learned about product's technical specifications and accurately explained specifications to customers and work team
- Resolved complex technical queries and issues of product functionality as well as coordinated with the developer's team for product support
- Provided coaching and mentorship to junior team members
- Ensured complete documentation of all activities done within the ticket in the case log by sticking to the process defined in both Operations and Quality teams
- Understood customer behavior, expectations of the product, analyzed latest trends, and product adaptability to increase usage and make the product sticky
- Performed a variety of clerical and administrative duties pertaining to on-site support
Education
Master of Science - Computer Science And Engineering
University of Illinois
12.2023
Bachelor of Technology - Computer Science And Engineering
Lovely Professional University
06.2020
Skills
- Github, JIRA
- C, C, Java, Python, MY SQL, Html, CSS
- Canva, Chat GPT, MS word, Power point
- Object oriented programming, MVC, Agile
Projects
AWS Project: Serverless Real-time Analytics Dashboard
Recipe Explorer API. Built a Node.js API that retrieves recipe data from DynamoDB in AWS
Timeline
Product Specialist
Practo Technologies Private
11.2020 - 10.2021
Master of Science - Computer Science And Engineering
University of Illinois
Bachelor of Technology - Computer Science And Engineering
Lovely Professional University
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