Karthik Udayakumar

Project: Customer Service SAP ISU Projects

Client: Southern California Edison

Organization: Infosys Ltd

• Led end-to-end SAP project delivery from initiation through closure, ensuring successful alignment with scope, timelines, and business objectives.
• Coordinated cross-functional teams, including business users, SAP functional/technical consultants, and third-party vendors, to drive seamless project execution.
• Developed and managed comprehensive project plans, schedules, and budgets, proactively identifying risks and implementing mitigation strategies to minimize impact.
• Facilitated project governance and status meetings, delivering regular updates to senior leadership on progress, key challenges, and strategic solutions.
• Promoted SAP and project management best practices, contributing to process standardization and continuous improvement across enterprise programs.
• Managed stakeholder relationships across all project phases, ensuring transparency, alignment, and effective communication throughout the delivery lifecycle.
• Conducted thorough reviews of implementation plans, ensuring readiness for system deployment, resource availability, and business continuity.
• Led coordination with offshore teams, ensuring effective task execution, issue resolution, and on-time delivery across global project milestones.

Project: Customer Service Re-Platform to SAP ISU

Client: Southern California Edison

Organization: Infosys Ltd

• Assisted in the development of comprehensive project plans, including defining timelines, key milestones, deliverables, and resource allocations.
• Participated in project status meetings, providing updates on progress, highlighting roadblocks, and collaborating on resolutions.
• Supported the documentation of project requirements, functional specifications, and change requests, ensuring alignment with stakeholder expectations.
• Coordinated with cross-functional teams and key stakeholders to promote effective communication, transparency, and collaboration across all phases of the project.
• Monitored and maintained project schedules, ensuring team adherence to established deadlines and delivery targets.
• Contributed to risk management activities by identifying potential risks, raising issues proactively, and recommending appropriate mitigation strategies.

Project: Customer Service Projects

Client: Southern California Edison

Organization: Infosys Ltd

• Led the estimation process and test strategy/test plan development, ensuring alignment with project scope and delivery timelines.
• Contributed to project readiness by ramping up testing teams, allocating resources, and defining onboarding processes.
• Performed requirement analysis and developed high-level test scenarios to ensure full coverage of functional and integration requirements.
• Designed and authored detailed test cases and test scripts based on business and technical requirements.
• Implemented the Infosys Test Solutions Platform (ITSP) integrating tools like InfosysRSWorkbench, GenTUF, AcceleraTest, and QADash — enabling early defect detection, reducing test preparation and execution effort, and improving reporting efficiency.
• Developed and maintained traceability matrices to ensure complete coverage of business requirements across test cases.
• Conducted Internal Quality Assessments (IQA) of test documentation to ensure adherence to standards and accuracy.
• Prepared test execution plans and monitored progress to ensure testing milestones were met.
• Oversaw task allocation and issue resolution within the QA team, addressing blockers and streamlining workflows for efficient test execution.
• Identified and resolved gaps where system deliverables deviated from agreed specifications, ensuring compliance and stakeholder satisfaction.
• Ensured test execution proceeded according to plan, proactively mitigating risks and addressing issues to maintain quality and timelines.