Karina Hernandez Sanchez
Modesto,CA
Summary
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Overview
4
4
years of professional experience
Work History
Caregiver
Asiana Residentials
Modesto, CA
06.2025 - 01.2026
- Assisted residents with daily living activities, ensuring comfort and safety.
- Administered medication and monitored health conditions as directed by healthcare professionals.
- Maintained cleanliness of living spaces, promoting a hygienic environment for residents.
- Collaborated with team members to develop personalized care plans for individual needs.
- Recorded status and duties completed in logbooks for management.
Janitor
Plastipak
Modesto, CA
03.2025 - 05.2025
- Maintained cleanliness of facility through regular sweeping, mopping, and vacuuming.
- Ensured proper waste disposal by following recycling and hazardous material protocols.
- Assisted in inventory management of cleaning supplies and equipment.
- Conducted routine inspections to identify and report maintenance needs.
Customer Service Cashier
Dollar Tree
Modesto, CA
04.2024 - 02.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing informative and friendly service.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash management, ensuring accurate till balances at shift end.
- Trained new cashiers on register operations and customer service protocols.
Customer Service Representative
Oportun
Modesto, CA
08.2021 - 12.2023
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Processed transactions accurately using company-specific software and systems to maintain operational efficiency.
- Collaborated with team members to streamline processes and enhance overall customer service experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Ceres High School
Ceres, CA06.2017
Phlebotomy Technician -
Phlebotomist Train Specialist
Modesto, CA03.2026
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Housekeeping
- Flexible schedule and availability
- Customer service
- Cleaning expertise
- Venipuncture
- Order of draw
- Specimen handling
- HIPAA compliance
- Specimen labeling procedures
- Blood collection techniques
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Caregiver
Asiana Residentials
06.2025 - 01.2026
Janitor
Plastipak
03.2025 - 05.2025
Customer Service Cashier
Dollar Tree
04.2024 - 02.2025
Customer Service Representative
Oportun
08.2021 - 12.2023
High School Diploma -
Ceres High School
Phlebotomy Technician -
Phlebotomist Train Specialist