Karydme Santibanez
Houston
Summary
Dynamic professional with extensive experience as a Store Manager at Ai United Insurance and a Gym Trainer at Fitness Connection. Excelled in customer service and strength training techniques. Demonstrated exceptional problem-solving and bilingual communication skills, achieving efficient operations and positive client relationships.
Overview
5
5
years of professional experience
Work History
Store Manager
Ai United Insurance
01.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Store Manager
Amtex Auto Insurance
01.2023 - 12.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Gym Trainer
Fitness Connection
02.2020 - 10.2022
- Built strong relationships with clients through regular communication, follow-ups, and progress updates, fostering loyalty and trust.
- Increased gym membership retention by fostering a positive and motivating workout environment.
- Facilitated the onboarding process for new gym members by providing orientation sessions that covered facility usage rules and guidelines.
- Developed relationships with clients for increased loyalty and repeat business.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
Education
High School Diploma -
Dr. Kirk Lewis Career & Technical High School
Houston, TX06-2020
Skills
- Customer service
- Strength training techniques
- Problem-solving
- Exercise progression planning
- Multitasking and organization
- Bilingual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
Ai United Insurance
01.2024 - Current
Store Manager
Amtex Auto Insurance
01.2023 - 12.2023
Gym Trainer
Fitness Connection
02.2020 - 10.2022
High School Diploma -
Dr. Kirk Lewis Career & Technical High School
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