Summary
Overview
Work History
Education
Skills
Timeline
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Karyn Brown

Chicago,IL

Summary

Proven achiever with USPS, adept in package handling and workplace safety, enhancing mail sorting efficiency and customer satisfaction. Spearheaded training updates and utilized advanced route planning, achieving optimal delivery times. Excelled in team collaboration and customer service, demonstrating exceptional problem-solving and organizational skills.

Overview

20
20
years of professional experience

Work History

Post Office Mail Clerk

United States Postal Service, USPS
11.2022 - Current
  • Managed inventory of mailing supplies, ensuring adequate stock levels for uninterrupted operations.
  • Enhanced mail sorting efficiency by implementing an effective system of categorization and distribution.
  • Contributed to cost-saving initiatives by identifying opportunities for improved resource allocation within the department''s budget constraints.
  • Collaborated effectively with fellow team members to sustain high levels of productivity during peak hours or staff shortages.
  • Spearheaded efforts to update employee training materials, resulting in more efficient onboarding processes for new hires.
  • Increased customer satisfaction ratings through diligent attention to detail in handling sensitive or fragile packages.
  • Provided exceptional customer service by resolving issues promptly and addressing concerns with empathy and professionalism.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Weighed mail and computed pricing amounts.

Mail Carrier

USPS, United States Postal Service
05.2004 - 10.2022
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Distributed mail on foot to residences and businesses, delivering to approximately [Number] customers per shift.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Employed GPS and other navigational tools to find shortest routes to locations.

Education

No Degree -

Malcolm X College
Chicago, IL

High School Diploma -

Theodore Roosevelt High School
Chicago, IL
06.1996

Skills

  • Package handling
  • Workplace Safety
  • Postal regulations knowledge
  • Route Planning

Timeline

Post Office Mail Clerk

United States Postal Service, USPS
11.2022 - Current

Mail Carrier

USPS, United States Postal Service
05.2004 - 10.2022

No Degree -

Malcolm X College

High School Diploma -

Theodore Roosevelt High School

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