Karyn Watlock
Kingston,PA
Summary
Head Team Lead at FHAS with a proven track record in performance improvement and coaching. Enhanced team efficiency through targeted training programs and conflict resolution strategies, resulting in improved customer satisfaction. Skilled in quality control and employee evaluation, fostering a collaborative environment that drives organizational success.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Head Team Lead
FHAS
01.2024 - Current
- Supported daily operations to improve efficiency and quality standards.
- Guided junior staff to build skills and support teamwork.
- Coordinated cross-functional projects to align work with organizational goals.
- Reviewed performance metrics to guide decisions and operational improvements.
- Created training programs to strengthen team skills and knowledge retention.
- Led regular team meetings to improve communication and address issues early.
- Trained new team members on company procedures and safety requirements.
- Built positive work environment through teamwork, open communication, and employee recognition initiatives.
- Modeled professionalism, excellence, and company values for team.
- Coached team members on techniques needed to complete job tasks.
- Improved team performance through regular coaching, feedback, and skill development support.
- Partnered with department leads to streamline workflows, improve coordination, and meet business goals.
- Assessed employee skills and knowledge regularly, then trained and mentored staff with skill gaps.
- Improved customer satisfaction by completing projects on time and meeting high-quality standards.
- Managed schedules, approved time-off requests, and arranged coverage for short shifts.
- Held regular progress reviews with team members to identify improvement areas and guide career development.
- Set clear performance metrics for team to track progress toward targets effectively.
- Built professional relationships with team members to resolve issues quickly.
- Reviewed employee performance and delivered constructive feedback to improve skills.
- Defined clear targets and communicated expectations to team members.
- Built positive rapport with coworkers to support morale and employee retention.
- Set performance goals for employees and provided feedback on methods for reaching milestones.
- Set ambitious targets for employees to support company success and strengthen motivation.
Education
Bachelor of Science - Paralegal Studies
Pennsylvania College of Technology
Williamsport, PA05.2006
Skills
Attention to detail
Conflict resolution
Customer focus
Coaching and mentoring
Performance monitoring
Performance improvement
Quality control
Employee evaluation
Trend tracking
Influencing skills
Certification
Leadership Certificate
Misericordia University - Dallas, PA
Timeline
Head Team Lead
FHAS
01.2024 - Current
Bachelor of Science - Paralegal Studies
Pennsylvania College of Technology