Naomi Talley
Mt. Morris
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
20
20
years of post-secondary education
Work History
Head team lead
Tropical Smoothie Cafe
Flint
08.2023 - Current
- Supervised team members to ensure efficient smoothie and food preparation and customer service.
- Trained new staff on operational procedures and customer interaction techniques.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Skillfully handed challenging situations within the workplace.
- Enforced cleanliness and sanitation standards in food preparation areas.
- Resolved customer complaints swiftly to enhance satisfaction and loyalty.
- Trained new staff in relevant processes and procedures.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Baker and customer service representative
Cupcakes and Kisses
Holly
03.2018 - 01.2023
- Prepared a variety of baked goods, including cupcakes and specialty cakes.
- Operated ovens and mixers to ensure consistent product quality and texture.
- Maintained cleanliness and organization of the baking station and work area.
- Collaborated with team members to develop new recipes and seasonal offerings.
- Provided training to new staff on baking techniques and kitchen procedures.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Assisted customers with inquiries and resolved issues promptly.
- Developed strong customer relationships to encourage repeat business.
- Developed positive relationships with customers through friendly interactions.
Home Health Care Provider
Christina Tilton/ Michigan state
Burton
04.2015 - 02.2019
- Provided personal care and assistance to clients in their homes.
- Managed medication schedules and ensured timely administration for clients.
- Supported clients with daily living activities, including bathing and meal preparation.
- Developed strong relationships with clients to enhance their well-being and comfort.
- Maintained clean and well-organized environment for client happiness and safety.
Customer Service Sales Representative
Dunham's Sports
Fenton
08.2007 - 07.2008
- Assisted customers with product selection and inquiries in a retail environment.
- Maintained product displays and organized merchandise on the sales floor.
- Addressed customer complaints and resolved issues to ensure satisfaction.
- Collaborated with team members to achieve store goals and enhance service quality.
- Trained new staff on customer service protocols and company policies.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Provided feedback from customers to management regarding service failures or customer concerns.
- Ensured compliance with all applicable laws and regulations related to the sale of goods or services.
- Greeted and assisted customers to foster positive experiences.
Education
Bachelor of Science - Elementary Education/psychology
Trinity Baptist College
Jacksonville, FL 08.2003 - 05.2023
Skills
- Team leadership
- Staff training
- Inventory management
- Customer service
- Food safety standards
- Customer relationship management
- Problem solving
- Conflict resolution
References
References available upon request.
Timeline
Head team lead
Tropical Smoothie Cafe
08.2023 - Current
Baker and customer service representative
Cupcakes and Kisses
03.2018 - 01.2023
Home Health Care Provider
Christina Tilton/ Michigan state
04.2015 - 02.2019
Customer Service Sales Representative
Dunham's Sports
08.2007 - 07.2008
Bachelor of Science - Elementary Education/psychology
Trinity Baptist College
08.2003 - 05.2023