Karyna Santiago
Boynton Beach,FL
Summary
Reliable and competent Medical Specialist professional with exceptional data entry and customer service skills.
Overview
6
6
years of professional experience
Work History
Medical Billing Specialist
Tonya Martin Inc
08.2018 - Current
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Located errors and promptly refiled rejected claims.
- Identified and resolved patient billing and payment issues.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Collected payments and applied to patient accounts.
- Filed and updated patient information and medical records.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Coordinated with other departments to address any discrepancies or concerns related to charge capture or data entry accuracy.
- Prepared billing correspondence and maintained database to organize billing information.
- Evaluated patients' financial status and established appropriate payment plans.
- Verified insurance of patients to determine eligibility.
- Posted payments and collections on regular basis.
- Collaborated with customers to resolve disputes.
- Used data entry skills to accurately document and input statements.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Education
Medical Assistant License - Medical Assisting
Florida Career College
West Palm Beach, FL07.2019
Skills
- HIPAA Compliance
- Payment posting
- Claim submission
- Insurance Verification
- Patient Billing
- Bill payment
- Data Entry
- Medical Billing
- Medicaid and Medicare Knowledge
- ICD-10 Coding
- Customer Service
- Teamwork and Collaboration
- Patient Collections
Timeline
Medical Billing Specialist
Tonya Martin Inc
08.2018 - Current
Medical Assistant License - Medical Assisting
Florida Career College
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