Karyssa LaQuea
Chicago,IL
Summary
Hardworking server with 10+ years experience in the industry. Has training in nearly every front of house position, providing an understanding on each role and their respective dynamics. Has showcased great relationship building, memorization, and multitasking abilities across all jobs. Strives to provide a personal connection with guests, operate in collaborative ways, and uphold restaurant standards. Holds current food handlers and alcohol certifications.
Overview
3
3
years of professional experience
Work History
Server
Drunk Shakespeare Chicago
Chicago
11.2023 - Current
- Executed box office management tasks, conducted ID verifications, and provided efficient alcoholic beverage service.
- Demonstrated strong teamwork skills by consistently being punctual, flexible, and readily available to cover shifts as needed.
- Enhanced guest safety by exhibiting a strong understanding of responsible alcohol consumption and communicating this information amongst management when necessary.
- Showcased expertise with menu knowledge, consistently delivered exceptional customer service, and demonstrated efficient multitasking abilities.
Server
Hyatt Regency OIA: McCoy’s Bar and Grill
03.2022 - 07.2023
- Effectively retained information on a wide range of menu choices spanning from breakfast to dinner, as well as alcoholic beverages and dietary restrictions.
- Demonstrated strong multitasking skills by effectively handling an 11-table section with 45 guest capacity.
- Showcased proficiency in meeting and exceeding guest expectations through attentive service and knowledgeable recommendations.
- Contributed to a positive work environment by willingly taking on extra shifts and maintaining high energy levels throughout demanding hours.
Greeter
Hyatt Regency OIA: Hemisphere Restaurant/ McCoy’s Bar and Grill
01.2022 - 03.2022
- Provided a warm and friendly greeting to all guests, engaged in pleasant small talk, and guided them to their seats.
- Exhibited exceptional organizational and multitasking skills concurrently by managing phone inquiries, processing orders, and seating guests- all while maintaining a high standard of service.
- Maintained responsibility for POS system management, cash handling, and coordination of Open Table reservations
- Demonstrated strong communication skills by promptly informing management about large party reservation requests, inventory shortages, and any guest comments or concerns.
Server, Host, Food Runner
Gastrobrunch
Saint Cloud, Florida
07.2021 - 01.2022
- Effectively oversaw a high-volume section of 5 to 8 tables, serving up to 40 guests and maintaining an average table turnover of every 1.5 hours.
- Consistently provided exceptional service to large parties ranging in size from 20-40 guests, every shift.
- Demonstrated expertise in managing high-volume weekend brunch shifts while maintaining a pleasant demeanor.
- Showcased comprehensive knowledge of both the brunch and cocktail selections, as well as all possible modifications.
- Maintained high levels of customer satisfaction by recommending menu items, engaging in friendly conversation, and promptly clearing tables.
Education
High School Diploma -
Osceola County School for the Arts
05.2016
Interact (Community Service) Club Member -
Florida
05.2016
Interact Vice President -
Florida
05.2016
Skills
- Excellent conversationalist with a great ability to connect and attune to a multitude of individuals- guests and coworkers alike
- Demonstrates great multitasking and memorization skills, with a strong ability to stay focused and present during work
- Fantastic adaptability and team-working skills, able to problem solve and empathize easily to make for a smooth, collaborative work environment
- Extremely punctual, hardworking, and always ready to step up when needed
Timeline
Server
Drunk Shakespeare Chicago
11.2023 - Current
Server
Hyatt Regency OIA: McCoy’s Bar and Grill
03.2022 - 07.2023
Greeter
Hyatt Regency OIA: Hemisphere Restaurant/ McCoy’s Bar and Grill
01.2022 - 03.2022
Server, Host, Food Runner
Gastrobrunch
07.2021 - 01.2022
High School Diploma -
Osceola County School for the Arts
Interact (Community Service) Club Member -
Florida
Interact Vice President -
Florida
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