KARZHAE ANDERSON
Houston,TX
Summary
Experienced detail-oriented customer service sales professional with extensive knowledge of handling customer inquiries, resolving issues, and delivering exceptional service.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Customer Sales Supervisor
Reliant NRG- Remote
01.2025 - 07.2026
- Provided customer service and sales support across Reliant Energy, Cirro energy and Green Mountain Energy brands.
- Assisted customers with starting, stopping and transferring electricity services, account changes and bill inquiries.
- Resolved customer concerns and service issues while maintaining accuracy, efficiency and high customer satisfaction.
- Educated customers on energy plans and recommended addition products and services based on their needs
Customer Service Representative
Freedom Mortgage- Remote
02.2024 - 11.2024
- Managed high call volume of outbound & inbound calls while providing exceptional customer support
- Demonstrated ability to maintain high levels of customer satisfaction through effective communication.
- Reviewed and analyzed financial documents to assess borrower creditworthiness
Car Salesperson
Advantage Auto
02.2023 - 01.2024
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Call Center Representative
Xerox
07.2020 - 12.2022
- Consistently met or exceeded call center metrics, including call volume, average handling time, and customer satisfaction ratings.
- Managed inbound and outbound calls efficiently and effectively to assist customers with inquiries and concerns.
- Resolved customer complaints and issues in a professional and timely manner to ensure customer satisfaction and retention.
- Utilized customer relationship management (CRM) software to document and track customer interactions and issues.
Education
Bachelor of Biology (B.S.) - Finance
Saint Martin's University
Lacey, Washington06.2022
Skills
- Data Entry
- Customer Service
- Problem-solving skills
- Calm Under Pressure
- Teamwork and Collaboration
- Sales and Upselling
- Relationship Building
- Document and Records Management
- Typing Speed and Accuracy
- Financial Literacy
- Adaptability
- Patience and resilience
LANGUAGES
English | Advanced
Swahili | Native
Timeline
Customer Sales Supervisor
Reliant NRG- Remote
01.2025 - 07.2026
Customer Service Representative
Freedom Mortgage- Remote
02.2024 - 11.2024
Car Salesperson
Advantage Auto
02.2023 - 01.2024
Call Center Representative
Xerox
07.2020 - 12.2022
Bachelor of Biology (B.S.) - Finance
Saint Martin's University