Tyniah Henderson
Memphis,TN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication. active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Sales Supervisor
Affinity Retail
07.2023 - Current
- Continuously evaluated and updated sales processes to ensure the team"s adaptability to changing market conditions and customer preferences.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
Traveling Merchandiser
Way To Go
01.2023 - 04.2023
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Processed incoming shipments quickly to ensure timely availability of new products on the sales floor.
- Utilized available technology tools such as handheld devices or software programs for efficient merchandise scanning, data entry, or retrieval tasks when necessary.
Merchandising Specialist
Outfront
05.2021 - 01.2023
- Updated pricing and signage to complete product displays
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Implemented planogram updates, ensuring products were displayed according to company guidelines for maximum exposure.
- Arranged merchandise in alignment with store planogram.
- Managed high call volumes
Call Center Representative
Home Depot -Remote
09.2019 - 03.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Psychology
Central High School
05.2021
Skills
- CRM Software Knowledge
- Time management
- Customer Service
- Quality assurance
- Typing Profincency 55 wpm
- Data entry
- Collaborative Environments
- Inbound and Outbound Calling
- Call Center experience
- Management Support
Timeline
Customer Sales Supervisor
Affinity Retail
07.2023 - Current
Traveling Merchandiser
Way To Go
01.2023 - 04.2023
Merchandising Specialist
Outfront
05.2021 - 01.2023
Call Center Representative
Home Depot -Remote
09.2019 - 03.2021
Psychology
Central High School