Khloe Stoltenberg
Salem,MA
Summary
Results-driven professional with experience in guest relations and event coordination. Known for exceptional organizational skills and adaptability, successfully managing guest feedback systems and resolving escalated issues to uphold brand reputation.
Overview
6
6
years of professional experience
Work History
Guest Relations Manager/Private Event Coordinator
Rossetti Hospitality Group LLC.
Beverly, MA
09.2023 - Current
- Managed guest inquiries, ensuring prompt and courteous responses to enhance satisfaction.
- Developed and implemented guest feedback systems to improve service quality and responsiveness.
- Coordinated special events, ensuring seamless execution and memorable experiences for guests.
- Managed resolution of escalated guest issues to uphold brand reputation and foster trust.
- Created training materials focused on service excellence, contributing to a knowledgeable and effective team.
- Enhanced guest satisfaction by promptly addressing and resolving all concerns and complaints.
- Managed events with more than 80+ guests present.
- Maintained detailed records of guest preferences, enabling tailored service offerings upon future visits.
- Oversaw the coordination of special events held at the restaurant, ensuring seamless execution and exceptional guest experiences.
- Engaged clients in detailed conversations to curate individualized recommendations for activities during their stay.
- Provided exceptional customer service, ensuring a welcoming atmosphere for patrons.
- Managed inventory levels, ordering supplies to maintain optimal stock availability.
- Executed innovative cocktail recipes tailored to customer preferences and seasonal ingredients.
- Managed table assignments and coordinated with kitchen staff for timely food delivery.
- Cultivated warm relationships with regular customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server Assistant / Food Runner / Host / Barback
Rossetti Hospitality Group LLC.
Beverly, MA
07.2022 - 09.2023
- Assisted servers with timely food and beverage delivery to enhance guest satisfaction.
- Maintained cleanliness and organization of dining areas to ensure a welcoming environment.
- Utilized dishwashing equipment efficiently to maintain workflow in busy restaurant environment.
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Greeted and seated guests, ensuring positive first impressions and smooth dining experiences.
- Managed reservation systems, optimizing table turnover and enhancing guest satisfaction.
- Maintained timeliness on guest seating on show nights with 200+ guests
- Trained new hosts on operational procedures and customer service standards to maintain consistency.
- Handled high-pressure situations with composure, managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted bartenders in preparing and serving beverages.
- Stocked and replenished supplies to ensure uninterrupted service during peak hours.
- Trained new barbacks on operating procedures and best practices for service.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Learned how to make wide variety of mixed drinks.
- Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
Sheetz Associate
Sheetz
Altoona, PA
08.2020 - 12.2021
- Operated cash registers efficiently, ensuring accurate transactions and excellent customer service.
- Maintained cleanliness and organization of store environment to enhance customer experience.
- Assisted in inventory management by restocking shelves and conducting regular stock counts.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Enforced safety protocols and cleanliness standards throughout the gas station premises.
- Trained new cashiers on operational procedures and customer service techniques.
- Supported colleagues during peak hours, demonstrating teamwork through effective communication and collaboration efforts.
- Trained new kitchen staff on food preparation techniques and safety protocols.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
Crew Trainer
McDonald's
Altoona, PA
10.2019 - 07.2020
- Trained new crew members on operational procedures and customer service standards.
- Conducted performance evaluations, providing constructive feedback for skill development.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Managed cash drawer, ensuring balanced funds at shift end through meticulous counting.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
Education
High School Diploma -
Altoona Area High School
Altoona, PA06-2022
Skills
- Exceptional communication
- Strong organizational abilities
- Adaptable and versatile
- Staff training and development
- Problem-solving
- Attention to detail
- Time management
- Teamwork and leadership
- Multitasking
Timeline
Guest Relations Manager/Private Event Coordinator
Rossetti Hospitality Group LLC.
09.2023 - Current
Server Assistant / Food Runner / Host / Barback
Rossetti Hospitality Group LLC.
07.2022 - 09.2023
Sheetz Associate
Sheetz
08.2020 - 12.2021
Crew Trainer
McDonald's
10.2019 - 07.2020
High School Diploma -
Altoona Area High School