Kasai Gordon
America Tire
Foxboro,MA
1
Certification
5
years of professional experience
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Work History
Service Technician
3 Months- Diagnosed and repaired tire issues using specialized diagnostic tools and equipment..
- Perform routine maintenance checks to ensure vehicle safety and reliability.
- Perform tire installations, rotations, repairs, balancing, and mounting for a variety of vehicles.
- Inspect tires, wheels, brakes, and other vehicle components to identify safety concerns or maintenance needs.
- Performed oil changes, battery services, and brake services.
- Diagnose tire and wheel issues and recommend appropriate repairs or replacements.
- Properly operate tire-changing, balancing, lifting, and other automotive service equipment.
- Ensure all work is completed safely, accurately, and according to company procedures.
- Maintain a clean, organized, and safe service bay and work environment.
- Provide professional customer service by explaining completed services and identify additional vehicle maintenance needs.
- Follow OSHA, company safety, and environmental guidelines when handling equipment, tires, and automotive materials.
- Maintain accurate service records and communicate vehicle concerns to management or service advisors.
Allied Universal Security Officer
9 Months- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols, identifying potential hazards or security breaches.
- Protect employees, visitors, property, and company assets by maintaining a safe and secure environment.
- Monitor and patrol assigned areas to identify and prevent security, safety, and access-control issues.
- Control access to buildings and restricted areas by verifying identification, badges, and authorization.
- Monitor security cameras, alarms, and other security systems and respond appropriately to incidents.
- Conduct regular foot and vehicle patrols and document observations, activities, and security concerns.
- Respond to emergencies, disturbances, and security incidents while following established procedures.
- Prepare detailed incident reports, daily activity reports, and other required documentation.
- Enforce site-specific security policies, procedures, and regulations in a professional manner.
- Assist employees, visitors, and contractors with directions, access, and general security-related concerns.
- Communicate effectively with supervisors, coworkers, clients, law enforcement, and emergency personnel when necessary.
- Perform security checks of doors, entrances, exits, and designated areas to ensure proper security.
- Maintain a professional appearance and demonstrate strong situational awareness, judgment, and customer-service skills.
Stocker
11 Months- Collaborated with team members to maintain inventory accuracy and shelf presentation standards.
- Stock and replenish merchandise throughout the store during overnight shifts.
- Unload, sort, organize, and move incoming inventory to the appropriate departments.
- Operate pallet jacks and other equipment to safely transport merchandise.
- Ensure products are properly stocked, faced, labeled, and organized according to store standards.
- Check product quantities and assist with inventory accuracy and replenishment.
- Maintain clean, organized, and safe aisles and backroom areas.
- Remove empty boxes, packaging, and debris to maintain a safe work environment.
- Follow proper lifting, handling, and safety procedures when moving merchandise.
- Work efficiently to complete stocking assignments and prepare the store for opening.
- Assist with seasonal displays, resets, zoning, and other store projects as needed.
- Communicate inventory issues, damaged merchandise, and other concerns to supervisors.
- Work collaboratively with team members to meet overnight stocking and operational goals.
Associate
8 Months- Trained new associates on equipment usage and customer service best practices.
- Provide friendly and professional customer service while assisting customers with car wash services.
- Process customer transactions, memberships, and payments accurately.
- Guide vehicles safely through the car wash entrance and tunnel.
- Perform pre-wash services, including cleaning windows, mirrors, wheels, and other exterior areas as needed.
- Operate and monitor car wash equipment while following established safety procedures.
- Inspect vehicles and equipment to identify potential issues and report concerns to management.
- Maintain clean and organized work areas, including the wash tunnel, vacuum stations, and customer areas.
- Restock cleaning supplies and maintain adequate inventory of daily-use materials.
- Assist customers with questions regarding wash packages, memberships, and available services.
- Follow company safety, quality, and operational procedures to ensure a positive customer experience.
- Work efficiently as part of a team to maintain smooth vehicle flow and minimize customer wait times.
Amazon Fulfillment Associate
3 Months- Processed incoming and outgoing shipments to ensure timely deliveries.
- Pick, pack, and process customer orders accurately and efficiently according to established procedures.
- Locate merchandise throughout the fulfillment center using handheld scanners and warehouse technology.
- Scan, label, sort, and prepare products for shipment while maintaining inventory accuracy.
- Safely move and organize merchandise, totes, packages, and inventory throughout the facility.
- Inspect products and packages for damage, accuracy, and proper labeling before shipment.
- Meet daily productivity, quality, and safety expectations while maintaining attention to detail.
- Operate warehouse equipment and technology as authorized and follow proper safety procedures.
- Maintain a clean, organized, and safe work area in accordance with workplace standards.
- Work collaboratively with team members and communicate effectively with supervisors to support workflow.
- Identify inventory discrepancies, damaged items, or operational issues and report them appropriately.
- Follow company policies and standard operating procedures related to quality, safety, and order fulfillment.
- Assist with other warehouse functions and operational tasks as needed to support timely customer deliveries.
Team Lead
8 Months- Supervised daily operations to enhance customer service and team efficiency.
- Lead daily restaurant operations and support team members in delivering efficient, high-quality customer service.
- Assign tasks and coordinate team activities to ensure smooth workflow during busy shifts.
- Train and coach employees on food preparation, customer service, safety, sanitation, and company procedures.
- Prepare sandwiches, salads, and other menu items while maintaining consistent quality and presentation.
- Monitor food quality, portion control, freshness, and proper food-handling practices.
- Operate the POS system, process customer orders and payments, and assist with resolving customer concerns.
- Maintain proper inventory levels and assist with receiving, stocking, and organizing food and supplies.
- Ensure the restaurant is clean, organized, and compliant with health and safety standards.
- Open and/or close the restaurant, including cash handling, cleaning, stocking, and securing the facility.
- Monitor employee performance and provide guidance to maintain productivity and service standards.
- Assist management with daily operational responsibilities and help ensure company policies and procedures are followed.
- Handle customer issues professionally and work to create a positive dining experience.
- Promote teamwork, accountability, and a positive work environment while meeting daily operational goals.
Key Holder
6 Months- Supervised daily operations, ensuring compliance with company policies and procedures.
- Open and close the store while ensuring all security, cash-handling, and operational procedures are followed.
- Lead daily store operations and support associates in providing excellent customer service.
- Assist customers with automotive parts, products, and basic vehicle-related questions.
- Operate the POS system, process transactions, handle cash, and complete register reconciliations.
- Train, coach, and support new and existing team members on company policies and procedures.
- Receive, unload, organize, and stock automotive parts and merchandise.
- Maintain accurate inventory and assist with cycle counts, product replenishment, and inventory organization.
- Process customer orders, returns, exchanges, and special orders accurately.
- Maintain a clean, organized, and safe store environment.
- Address customer concerns and resolve issues professionally while maintaining a positive customer experience.
- Assist with commercial customer accounts and coordinate parts deliveries and pickups as needed.
- Monitor store activities and ensure company safety, loss-prevention, and operational standards are maintained.
- Support the Store Manager with daily responsibilities and assume leadership responsibilities when management is unavailable.
Education
Automotive Technology - Trade School
Skills
Automotive technician experience
Automotive repair/Diagnostics
Troubleshooting skills
Customer service
Preventive Maintenance
Hand/Power tools
Equipment safety procedures
Microsoft Office
Certification
Driver's License
Timeline
Service Technician
America Tire
10.2025 - 01.2026Read More
Allied Universal Security Officer
Allied Universal
08.2024 - 05.2025Read More
Stocker
Walmart
09.2023 - 08.2024Read More
Associate
Sparkle Express Car Wash
01.2023 - 09.2023Read More
Amazon Fulfillment Associate
Amazon Warehouse
10.2022 - 01.2023Read More
Team Lead
Capriotti's Sandwich Shop
03.2021 - 11.2021Read More
Key Holder
Advance Auto Parts
09.2020 - 03.2021Read More
Universal Technical institute
Automotive Technology from Trade School
Read More