I am a resourceful person, with good spirits and capable of solving problems easily. I learn quickly and meet the company's objectives.
Overview
9
9
years of professional experience
Work History
Certified Trainer
Naya
New York
09.2024 - 03.2025
Line leader and crew member, food preparation, customer service, catering manager, monitoring and efficient delivery of catering ranging from NAYA to companies
Assisted in developing organizational policies and procedures for employee training initiatives.
Developed instructional material including instructor guides, participant manuals, job aids, slideshows, videos.
Coordinated with internal departments to ensure proper implementation of newly acquired knowledge.
Cook
Rackson Restaurants "Burguer King"
New York
08.2023 - 08.2024
Food preparation according to ingredients, preparation of fried foods, reading of tickets, cutting of vegetables, cooking on grill, preparation of drinks for orders, preparation of dishes according to new recipes
Work with the culinary team
Production Assistant
Jimmy's Cookies
Clifton
06.2023 - 08.2023
Making cookies, making dough, baking cookies and desserts, packaging cookies
Counting products
Cashier, kitchen assistant
Arcgold Del Ecuador S.A. "McDonald's Ecuador"
Quito
04.2021 - 10.2022
Customer Service at McDonald's Ecuador, Cashier, Drive-Thru, Order Dispatch
Telephone operator
T.S.C "Telecommunications Solutions Center"
Quito
11.2015 - 02.2019
Telephone assistance and customer service of the "Mutualista Pichincha" bank
Credit applications; delivery of cards; pre-cancellations of credits; opening, renewal or cancellation of policies; request for lifting of mortgages; Resolution of requirements and complaints
Education
Bachelor of Public Administration -
Central University of Ecuador
Quito, Ecuador
02.2021
Bachelor of Science -
"Manuela Canizares" Educational Unit
Quito, Ecuador
09.2014
Some College (No Degree) - English Language
Zoni Language Center
Brooklyn, NY
Skills
Interactive learning
Training and coaching
Feedback collection
Learning management systems
References
Christina Edwards, 3473408068, Rackson Restaurants
Nicole Cadena, 9296716027, pamelanicole191118@hotmail.com, Jersey Mike's Subs
Alexandra Rojas, 9296042826, House Cleaning Services