Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
Generic

Kasandra Felix

San Bernardino,CA

Summary

Dynamic Operations and Customer Service Assistant with proven expertise at Sleep & Beyond in order processing and operational analysis. Adept at enhancing customer satisfaction through effective communication and detail orientation. Successfully trained new employees and streamlined workflows, contributing to improved efficiency and positive customer relations. With a strong foundation in operations management at Sleep & Beyond, I am seeking to transition into the public health field to leverage my skills in a more impactful way.

Overview

4
4
years of professional experience

Work History

Operations/Customer Service Assistant

Sleep & Beyond
Fontana, CA
09.2021 - Current
  • Created packing slips and invoices for outgoing shipments with software programs.
  • Assisted customers with inquiries related to product availability or changes in order status.
  • Received B2B and B2C orders and entered them into the system accurately.
  • Handled returns and exchanges in accordance with company policies while maintaining positive customer relations.
  • Facilitated training sessions for new employees on operational procedures and systems.
  • Analyzed operational data to identify trends and areas for improvement.
  • Resolved operational issues promptly to minimize impact on business activities.
  • Coordinated with various departments to streamline operations and enhance workflow.

Intern

Institute for Public Strategies
San Bernardino, CA
10.2023 - 12.2023
  • Performed administrative tasks such as filing, copying and scanning documents.
  • Developed and distributed health education resources to community members under supervision.
  • Designed educational materials targeted at different age groups within the community.
  • Assisted with data collection, entry, and analysis for epidemiological studies.
  • Collected data through field documentation, identifying specific needs of targeted populations.

Education

Bachelor of Science - Public Health

California State University, San Bernardino
San Bernardino, CA
12-2023

Skills

  • Order processing
  • Customer service
  • Data entry
  • Operational analysis
  • Detail orientation
  • Software proficiency

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Intern

Institute for Public Strategies
10.2023 - 12.2023

Operations/Customer Service Assistant

Sleep & Beyond
09.2021 - Current

Bachelor of Science - Public Health

California State University, San Bernardino

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