Kasandra Lopez
Corpus Christi,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Home Baker
Self Employed
07.2019 - 08.2024
- Managed customer service operations, including taking orders and resolving complaints.
- Processed customer orders and payment transactions.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Translated order and billing forms and other materials from English to Spanish.
- Identified and responded to customer requests and concerns for both English and Spanish-speaking customers.
Education
Bachelor of Science - Psychology
Sam Houston State University
Huntsville, TX12.2025
Skills
- Customer Service
- Conversant in Spanish
- Active listener
- Complaint resolution
- Prioritization
- De-Escalation Techniques
- Problem-solving abilities
- Microsoft Excel
- Critical Thinking
- Complaint Handling
Languages
Spanish
Native or Bilingual
Timeline
Home Baker
Self Employed
07.2019 - 08.2024
Bachelor of Science - Psychology
Sam Houston State University
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